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why are some calls getting 'bounced' (busy signal) or just going straight to voice-mail

  • 17 April 2020
  • 2 replies
  • 1193 views

this problem is very perplexing. some people who call are getting a busy signal, some go straight to voicemail, but then some get through. no rhyme or reason as to when it happens or where I am. last time it happened, there were no external connections (bluetooth or wifi). I tried calling tech support - failed to get through.

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Best answer by tmo_mike_c 21 April 2020, 18:45

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Userlevel 7
Badge +16

you could be dragging around older tower info the phone should have dumped already..have you attempted any troubleshooting? restart the phone? network reset? is it only calls that are being affected or are texts also seeing problems?

also which phone is it?

Userlevel 6
Badge +15

Hey there!

Start with our Can't call, dropped calls, & other calling issues | T-Mobile Support page. It's got steps you can follow that'll help.

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