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Constant Voicemail "Received on Watch"

  • 22 March 2019
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I am having this same issue.  And i am not sure what is meant by “convert digits” can someone explain to me so i can fix my watch

 

So after a week since I contacted T-mobile rep, I got it resolved. (not by them… I still don’t know exactly what resolved the issue.) Read below for details.

I had the T-mobile troubleshooter and Digits specialist follow JasonB’s instruction (It’s kind of messed up that T-Mobile professionals did not have a solution at all for this issue).  I read to them line by line JasonB’s solution and they wrote it down.

Anyway, we followed JasonB’s instruction to the T and it did not resolve the issue.  So the Digits specialist sent me a SIM card (waited a week to get it in the mail) and we had tweaked JasonB’s solution and had the watch’s number moved to the SIM card as a regular cellphone line.  Then we reset everything regarding the voicemail, setup the voicemail (on my phone with the new SIM card with my watch’s phone number activated), recorded a message, deleted the message and transferred the number back to the watch.  That did NOT resolve it.

Now what happened next was a mistake and it caused problem with my account, but it resolved the issue.

So the Digits specialist moved my number back to my watch, but forgot to link the watch number with my phone number.  In fact, she linked it to the other number in the family account.  And somehow my phone was not in complete sync with the phone (The watch seemed to have it’s own separate number even though it was connected to a family’s phone number). This made my watch its own separate phone number.

Now this gets weird… A day has passed since I last spoke to the rep and I still had this “1 New Voice Mail” still on my watch.  But from my watch (which was connected to my other family’s number) I dialed out to check the voicemail.  Although it was connected to my other family’s phone number, I heard my watch saying that I needed to re-setup the voicemail service.  (My other family member already had their voicemail set up.) So, I immediately hung up.

And Voila! The notification was gone after a second I hung up from my watch.  I did not even go through the process of setting up the voice mail!

When I called back to  get my watch’s line reconnected and working, that was when I found out that my watch was linked to my other family member and not to me.  And since my watch line was left on as a regular voice line overnight (because the rep did not complete the process of reverting it back), I lost my promotional credits for my watch and it is going to take 2-3 billing cycles to get my promotional credits back….

When I fully get my promotional credits for my watch and phone on month 24, peace out T-Mobile.  Going back to AT&T.

 

 

 

I am having this same issue.  And i am not sure what is meant by “convert digits” can someone explain to me so i can fix my watch

I have had my Galaxy Active 2 watch for 15 month and this issue happened on month 1 after getting the watch and it recently happened again last month. 

14 months ago, I resolved it after spending a lot of time with the representative, but now with shortage of workers nationwide, the wait time to talk to a tech rep is taking more than 2 hours. 

Does it happen to certain Galaxy watches, or all Galaxy watches? Is it a hardware issue?  If this is going to keep happening as long as I own this device, I would like to send the watch in for "warranty repairs" as the rep I talked a year ago suggested that I do.

 

My watch is still under warranty and I am seriously thinking of sending it in for them to reflash the firmware. I have read that may solve the issues. Has anyone experience sending it in for warranty repair to do firmware reflashing which resolved the issue once and for all?

We found a solution for this today. Was on the phone for a while with T-Mobile tech and here is what we had to do that finally got rid of the voicemail on watch notification.

1) Convert the digits number associated with the watch to a regular cell number with voicemail.

2) Call that digits number and setup voicemail password, name, etc

3) Leave a voicemail and then hang up

4) Call back and delete the voicemail you just left

5) Convert the number from a call number back to a digits number.

6) Reboot watch and verify the notification is gone

When we did this, the notification was actually still there when I first looked on the watch, bit just a few seconds later, after the watch fully rebooted and synced everything, it went away.

Hopefully this will save someone else some time on the phone with tech support. Although, I will say, I was very impressed with the guys professionalism and customer service! Great experience, and he stayed engaged until the issue was resolved!

Do you have to call T-Mobile to do the digits swap? 

The only way I was able to get this to stop was to 

  • Reset the watch
  • MAKE SURE YOU DELETE THE MOBILE PLAN FROM THE WATCH
  • Setup the watch without using a back up.

JasonB’s solution worked for me as well.  I did run into some trouble with getting digits enabled again (after step 5).  After t-mobile enabled digits, I had to open Samsung Wearable app on phone, go to mobile plans, and turn off the one there, delete it, and add mobile plan back.  Then reboot watch.

We found a solution for this today. Was on the phone for a while with T-Mobile tech and here is what we had to do that finally got rid of the voicemail on watch notification.

1) Convert the digits number associated with the watch to a regular cell number with voicemail.

2) Call that digits number and setup voicemail password, name, etc

3) Leave a voicemail and then hang up

4) Call back and delete the voicemail you just left

5) Convert the number from a call number back to a digits number.

6) Reboot watch and verify the notification is gone

When we did this, the notification was actually still there when I first looked on the watch, bit just a few seconds later, after the watch fully rebooted and synced everything, it went away.

Hopefully this will save someone else some time on the phone with tech support. Although, I will say, I was very impressed with the guys professionalism and customer service! Great experience, and he stayed engaged until the issue was resolved!

What I was looking was if someone had the issue solved, a ticket number that I can use as reference when I’ll call again T-Mobile.

 

Thanks!  :fingers_crossed_tone1:

Yeah, so resetting generally doesn’t work at all. This was bothering me non-stop, and I spent about 2 hours on the phone with T-Mobile before finally stumbling across a solution that worked for me. However, a buggy app forced a reset for me tonight, and now that stupid voicemail notification is back and won’t disappear. I hate it.

I am curious: what was the solution that T-Mobile provided? Must have been something technical from their end, like a setting on DIGITS, right?


No, in fact they explicitly said they couldn’t do the DIGITS thing where they unlink it, let me call and clear the voicemail, and relink it. I really wish I could remember, because it was something within the settings that a user could presumably do without calling. I wish they had info about it, but it’s all mythology, it seems.

Yeah, so resetting generally doesn’t work at all. This was bothering me non-stop, and I spent about 2 hours on the phone with T-Mobile before finally stumbling across a solution that worked for me. However, a buggy app forced a reset for me tonight, and now that stupid voicemail notification is back and won’t disappear. I hate it.

I am curious: what was the solution that T-Mobile provided? Must have been something technical from their end, like a setting on DIGITS, right?

Yeah, so resetting generally doesn’t work at all. This was bothering me non-stop, and I spent about 2 hours on the phone with T-Mobile before finally stumbling across a solution that worked for me. However, a buggy app forced a reset for me tonight, and now that stupid voicemail notification is back and won’t disappear. I hate it.

Did anyone get a resolution for this?  I just got a new watch, and have the same issue- VM received on watch, and there is no way that I can find to clear it.

Obviously this is an issue for more than just me. My problem started about a week and a half ago. Reset my watch multiple times too. The interesting thing is that as soon as the watch pairs to the phone I immediately get the voicemail notification. Has anyone tried contacting Samsung yet?

I have exactly the same issue.  Watch shows "One new voicemail, received on watch", there are no voicemails on my main phone number.  I've also tried resetting, made no difference.  How can we clear this bogus notice?

Reset and restored watch multiple time. Voicemail turn off. Still receive the constant notification every time watch is connected to my phone.

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Ah shucks, I heard of this happening on watches before. A lot of folks found that resetting the device fixes the issue. You should try it if you haven't already. Device resets: Samsung Galaxy Watch

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