Question

Digits not receiving texts

  • 16 August 2023
  • 7 replies
  • 422 views
J
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I have been mostly happy with Digits, while knowing there are certain limits to what it can do.

The Digits line I am having trouble with is an active T-Mobile cell phone which is usually powered off.

I use the Digits app on my work phone and computer so I am not carrying an extra phone around.

Lately, I am not receiving texts via Digits on my work phone or work computer from standard cell numbers (Verizon customer), not short codes.

If I power on my T-Mobile phone, the texts do arrive.  They just don’t show up in Digits.

Is there a specific support group for technical issues with Digits?

If not, what is needed here to help with this issue?

 

7 replies

S

I am also having this problem. The notification will come up on my phone as a banner and/or badge but when I click on the app it disappears. This is my work number so definitely less than ideal. I’m currently on hold with T-Mobile trying to get this fixed. 
I had it happen one other time and was able to just log out and log back in and it fixed itself. But that’s not working this time.

T

Did you get any resolution to this? I’m having the same issue, also on my work line. It’s been going on for a couple of weeks, and it’s definitely not making this a sustainable option.

L

I’m also having this problem, as well as texts no longer being synced with all my devices. Looks like only one device will get a certain text, maybe the one that’s currently open or the last to be used. DIGITS is almost unusable at this point.

D
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Having the same issue. Has anyone found a resolution?

L

Nope. It’s still happening. I want to install and reinstall the app, but I’m afraid that I’ll lose all my old texts. 

D
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Don’t bother. I did that and it didn’t help and you will lose your old texts. I’m going to try calling them. I’ll come back here after I do.

L

Thanks. I look forward to hearing how it goes. For what it’s worth, I also reported the problem through the Help menu in my iOS app. I’ve reported problems in the past, and they replied in less than a day, but I submitted the problem report on 12/26/2023 and haven’t heard anything back from them.

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