Question

Help changing to different phone

  • 1 January 2022
  • 2 replies
  • 123 views

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My husbands phone is over heating for some reason...we cant afford to buy a new phone but have another phone we need to transfer his account to untill we can get new phone need help


2 replies

Userlevel 7
Badge +14

The account is tied to the sim card so take the sim card out of the phone and if the other phone uses the same size sim just put it into the other phone.

Userlevel 7
Badge +11

What are the makes and models of the phones involved. Sometimes phone apps go rogue and eat up the battery. If the offending phone is a smartphone, I suggest you uninstall any non-factory apps, in the reverse order they were installed, and see if that solves the problem.

Otherwise, @gramps28 is correct. The phone line is “in the SIM”. The address book, photos, web settings, etc. is in the phone and needs to be moved or restored to the new phone.

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