Question

I cannot call out on either of my two phones purchased from T-Mobile

  • 14 March 2022
  • 2 replies
  • 57 views
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I cannot call out on either of my two phones purchased from T-Mobile. How do I resolve this issue? My phones are not damaged. Could someone contact me? 

 

*We love that you are active on the site. I have edited this post to remove personal account information. -HeavenM

2 replies

syaoran
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Userlevel 7
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This is pretty much a peer help forum with very little moderation by T-Mobile.  Are your devices fairly new or older?  Are your APN settings correct on those devices?  Are those devices VoLTE capable?  

BYOD T-Mobile data & APN settings | T-Mobile Support

This can also happen if you have a past due balance.  Have you checked to make sure your account is fully paid up to date with no balance owing?

Syaoran - I am not a T-Mobile Employee but I could use a new job!
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Userlevel 7
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also in the future try to avoid posting any personal info ...including your phone number and email address...this is a fully public site so everyone and their mom now know your contact info..

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~

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