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LG G7 error message this morning

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LG G7 phone is getting constant LG IMS keeps stopping message/

 

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Best answer by SocialCatastrophe 22 May 2022, 20:28

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S
Userlevel 1
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Go to settings → Apps/notifications -> app info -> three dots -> Show System -> com-lge-ims-rcsprovider -> storage

 

Force stop and clear data.

 

This has fixed the issue for my mother’s v20.  At least for now…

 

And it is completely absurd that LG/TMobile are telling people to factory reset.

P
Userlevel 1

Same here, it started this morning on my LG V30 (H932, running  the latest system software, H93230d). I can’t make calls or send or receive texts. I get the “LG IMS keeps stopping” pop-up, maybe every 30 seconds to two minutes or so.

 

I’m seeing lots of other users posting about this in lots of places today. Every post/comment I’ve seen about this has been from someone using an LG device on a T-Mobile network (including MVNOs using TMo). There seems to be some issue on the provider side (T-Mobile/LG) that is causing this crippling issue for us. Probably thousands of us, at least.

 

T-Mobile, can you please acknowledge the issue, and confirm to us that you’re working on it? What do you know, and when can we expect a fix?

 

Posts:

 

 

P
Userlevel 1

I have a G7 and none of the suggested solutions work.

R
Userlevel 1

Called tmobile customer service they told me to call LG. Called LG at 1-833-378-0003 and the LG rep did not have a solution.  I tried  factory reset and problem still happening.  Who at tmobile or LG can fix this probelm ?? Poor service 

 

N
Userlevel 1

Go to settings → Apps/notifications -> app info -> three dots -> Show System -> com-lge-ims-rcsprovider -> storage

 

Force stop and clear data.

 

This has fixed the issue for my mother’s v20.  At least for now…

 

And it is completely absurd that LG/TMobile are telling people to factory reset.

Tried,  No joy,  

T
Userlevel 3

Nothing is wrong with your phone.  This is a T-Mobile network problem.  LG has not made any changes to their cell phone android operating system or system apps, so T-Mobile must have made a network change that caused this error to pop-up.  Push T-Mobile to correct their error.

T

i even tried disabling the “draw over other apps” still pops up

C

t mobile is blaming LG……..Lg is not answering phones…..since lg is no longer making phones they could care less……...tmobile should be required to give us comparable phones to solve our issue. We bought these phones from them in good faith.  Something lg has done has made them for the most part useless.

 

S

Just so everyone knows. I have two devices with T-Mobile one is the LG G& Thinq, with the IMS error, and the other is a Samsung tablet, which doed not have the issue. Both have cellular and wifi data. To my knowlege only LG’s are having this issue. 

I have have a technical background and have been in the IT industry fro 25 years. All the fixes I have read about, and tried, are just hack fixes and would not really fix anything if they actually tempararally worked. Once your restart your phone everything your did would be back to normal and problem would come back. I would keep looking for app or system updates being pushed out.

R

This is actually hard to fathom from a customer relations standpoint and also, possibly from a legal perspective. So many people depend on their phones for work, health and safety, and T-Mobile hasn’t fixed the problem and hasn’t provided better information to its customers. In my opinion this is a serious lapse.

M

Same problem. And my 4g is unavailable. I even did a hard reset of my phone. Same issues.

S

This started happening on my and my husband's LG V30s today. 

B

My two LG V30’s started with LG IMS keeps stopping this morning also. 

G

Both my wife’s G5 and my G5 started doing today at the same time my Verizon G5 is not doing, T-Mobile push out an update?

T

I just left a T Mobile store with 4 people had the same error. They all said it started this morning.

C

Same error, started this morning, with V20 

R
Userlevel 1

lg IMS keeps stopping

N
Userlevel 1

Exceptionally poor service.  Both of our phones are down for this ridiculous problem.  I could get this level of service at verizon.

N
Userlevel 1

Has anyone seen this as the problem with a rapidly decreasing battery life?

N

LG G7 phone is getting constant LG IMS keeps stopping message/

 

Same here for LG G7 but unfortunately the Clear Data nor the factory reset fixed anything.  I got the message as soon as the phone was setting up after the reset.

But thank you for posting the suggestion!

L

I forgot to mention, I'm using an LG Stylo 6.   I have tried the clear cache and force stop under ...Storage.  It did not work.  Seems like controls on my phone are non functional. Because some of them have zero effect on anything.  Backed up the phone to prepare for factory reset but ran out of space on drive account.  Anyway- that's about when I realized this is really a T Mobile issue.  They need to solve it.

S
Userlevel 2

I see that “Force Stop and Clear Cache” now has a “green check mark” and “best answer” badge.  I am sure the poster provided the information in good faith.  Unfortunately, those actions to not work for the vast majority of people, as evidenced by the hundreds of postings on dozens of forums and websites… people are trying “Force Stop and Clear Cache” and for nearly all of them, it is not working.  It did not work for our two phones, nor did any of the other false fixes posted on YouTube.  If this was a good fix, T-Mobile would tell their retail store employees about it!  If this was a good fix, somebody would post a legitimate YouTube showing an actual phone actually healing!

If is very clear that T-Mobile did something this past Sunday that effectively bricked many thousands of LG phones.  LG abandoned the phone business, so they have little incentive to help (but we can always hope).  T-Mobile might not even know what they did… the error could be buried somewhere in the code of a complicated update.  They are surely investigating.  The erroneous code might be buried within other updates which they don’t want to reverse for legitimate reasons.

Customers need to courteously but urgently request T-Mobile do one of two things:

  1. Either reverse the network change they made last Sunday that bricked millions of dollars worth of phones, or
  2. Offer generous discounts to customers to purchase non-LG phones so they can get back to work (and those discounts should be retroactive so that desperate customers who replaced their phones today can participate).
L

I am having same problem everyone else is having, the LG IMS keeps stopping message.  I have the LG ThinQ  and it is almost useless as this keeps popping up every 2-3 seconds.  I would like an answer or fix.  My husband has same phone and so far has not affected it.  When it does, he will be beyond angry.  He has no patience.

S
Userlevel 2

THANK YOU sincerely to the users who are sharing the fixes that worked for them.  It is not your fault that the fixes might not work for other people, and you deserve appreciation for your effort.  This problem was not caused by any individual user, and I am sure that T-Mobile did not want to cause the problem either.  We just need to get T-Mobile aware of the dimensions of the situation so that their response is appropriate.  Widespread posts on many different forums, here and elsewhere, indicate that generally people are not recovering from this problem.  But THANK YOU to all!

W

Wake up, people.  This is intentional for multiple reasons.  Those running the current sh*t-show in this country want us all on 5G and want us buying certain phones.  We are heading down the path of being tracked like the citizens of China who are trapped, starving, unarmed and enslaved. 

We all just hit “another brick in the wall”  as I, too, had the error code show up this morning.  Are you creep-ed out yet?  You should be.

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