Question

New Galaxy S21 5G won't update.

  • 6 January 2022
  • 1 reply
  • 303 views
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We purchased our Galaxy S21 5G phones on 12/28/21 and the phones are still on Android 11 with the security patch Oct 1 2021.

Both phones show that they’re up to date.

Why won’t they update?

1 reply

tmo_mike_c
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Userlevel 6
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@jburt3625  if it’s still saying it’s up to date when you’re checking through the mobile network or WiF, try using the steps to update from a computer with Samsung Smart Switch.

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