Question

Phone Trouble

  • 27 April 2023
  • 4 replies
  • 74 views
T
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Hello, 

 

I’m having trouble with making and sending phone calls as well as sending and receiving text messages. This initially happened last week and was resolved due to I needed a new Sim card. But now I’m having the same issue a week later.

4 replies

F
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Userlevel 7
Badge +16

is it location based? as in it only happens in one general area or once it starts happening it doesnt matter where you are at?

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T
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I work from home so I would say mostly home based. But when I did move around it did happen in other locations. I was able to speak with tech support about it yesterday.  Much appreciated.

syaoran
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Userlevel 7
Badge +15

Have you tried performing a Network Reset on your device?

Syaoran - I am not a T-Mobile Employee but I could use a new job!
T
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Hi Syaoran,  

 

That’s what tech support had me do last night. Tech support also stated they are doing some 5G upgrades which could be causing this for the next 24 to 48 hours. I hope this will be over soon due to I was having the same issue last week.

 

Thank you

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