Question

Still don't my account active

  • 19 August 2023
  • 1 reply
  • 42 views
J
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I spent 17 hours on the phone to start service.Finally got everything don around 10:30pm Wed.My phone sat on T-Mobiles dock until last night,  I just want to pick it up at the store.  ID was stolen so they won’t give it to me.  Have a DMV Appt for  net Thursday.  Doesn’t help today.  Any way around this?

1 reply

F
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Userlevel 7
Badge +16

no.. sadly they will need to prove you are in fact you before they hand anything over.

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~

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