Question

Wrong phone on account

  • 1 October 2022
  • 4 replies
  • 217 views

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Just noticed that my account says I have a Pixel 4a (5g) but my actual phone is just a Pixel 4a.  It doesn’t have 5g.   Could that be the reason I am getting terrible cellphone reception?  Could the store have put the wrong SIM card in my phone?  I recently switched to T-Mobile from AT& T and I have almost no bars on my phone in my home in suburban Washington DC!

 


4 replies

How to get correct Devices shown on Ap   it Used to  

Userlevel 7
Badge +15

How to get correct Devices shown on Ap   it Used to  

Only devices sold to you by T-Mobile will show up correctly in the app and in your my.T-Mobile.com account.

Userlevel 7
Badge +14

Is it a Tmobile sold device?  My wife has a Pixel 5a5g bought from Google but it shows has a Pixel 4a5g since Tmobile didn't sell it.

Userlevel 7
Badge +15

The device that is shown or in some cases, not shown in your account, has absolutely no affect on how your service works and is.  

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