After talking to someone in customer service I’m pretty sure the answer is “no”, but I figured I’d ask here just in case I missed something since the fine print is really confusing:
My starting point is a Magenta Max plan with two lines and two iPhones Pro, both bought with past promos. One has the “standard” 24-month bill-credit deal with 12 months left, the other is an oddball 30-month deal from a couple years ago with 6 months left.
Normally we upgrade a phone after it’s paid off ever 2 years, but because of the 30-month promo a couple of years ago I’m stuck with one that’s not lined up right. I was hoping to switch to a Go5G Plus plan and take advantage of the $1000 trade-in offer.
However, the rep said that if I wanted to trade in the phone now, I’d have to pay off the full balance and sacrifice the bill credits as well.
Even if I went to the Go5G Next plan, the “every year” upgrade only applies to phones actually bought while you had Go5G Next, so that wouldn’t help this year either.
Is this indeed correct? I’d be okay paying off 6 months due if I still got the bill credits for the next six months, but I’m not so impatient I’m going to throw away $130 of past trade-in credit.
Rephrasing, is there some promo combo involving Go5G Plus, Go5G Next, or JUMP, I’ve missed that would allow me to take advantage of the current $999 iPhone Pro trade-in offer for a phone that has 6 payments left on it but wasn’t purchased with a Go5G plan that doesn’t also involve sacrificing my six remaining bill credits?
Best answer by gramps28
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