I just changed my apple watch(that had a cellular plan) to pair to a different phone, and now it says that I am not eligible to enable cellular. How do I fix this?
Best answer by gramps28
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Userlevel 7
+14
Is it another Apple watch you're switching to?
No, im using the same apple watch
Userlevel 7
+14
If it's an apple watch did you try the link. You need to unpair the original watch from the app.
I tried, but it isnt the same layout. It says “Your T-Mobile account is not eligible to enable cellular on your Apple Watch.”
Userlevel 7
+14
You may need to contact Tmobile support using messenger on one of Tmobile’s social media platform like Facebook or Twitter.
Customer support is a joke, after 6+ hours on phone watch still doesn’t have cellular service. I cancelled my watch line because of it. AT&T is a bit more expensive but worth it. I’m going back!
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