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I traded in two Iphone 12 pros at the corporate T-mobile store one was credited but the other still say they did not receive it I have the tracking number which show it was deliver to Assurant and the RMA/IMEI of my phone.  How do i resolve this i came from AT&T on the carrier freedom and feel like im getting a massive run around from T-mobile team and the T-mobile corporate store.   I wish i never left AT&T.

This is basically a user to user forum with some tmobile moderation that don't have account access so you need to contact Tmobile support using messenger on one of tmobile's social media platforms like Facebook or Twitter to see if they can help.


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