Solved

network limitation

  • 11 January 2023
  • 4 replies
  • 140 views

Badge

I am a Sprint mobile phone user, and now I cannot use the phone card of their country when I go abroad. I request to lift my network restriction, my IMEI is 35 988643 690466 7. I hope you can help me,I hope to hear from you soon

icon

Best answer by syaoran 12 January 2023, 11:52

View original

4 replies

Userlevel 7
Badge +15

Are you a T-Mobile USA customer?  Do you meet all of the SIM Unlock Policy requirements to have your device SIM unlocked?  With Sprint being dissolved into T-Mobile, it might not even be possible to have the device SIM unlocked. 

https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy

Badge

Are you a T-Mobile USA customer?  Do you meet all of the SIM Unlock Policy requirements to have your device SIM unlocked?  With Sprint being dissolved into T-Mobile, it might not even be possible to have the device SIM unlocked. 

https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy

Are you a T-Mobile USA customer?  Do you meet all of the SIM Unlock Policy requirements to have your device SIM unlocked?  With Sprint being dissolved into T-Mobile, it might not even be possible to have the device SIM unlocked. 

https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy

I am a Sprint user and meet all the requirements, but I don't know how to apply. Can you help me

Userlevel 7
Badge +14

This is basically a user to user forum with some tmobile moderation that don't have account access so all we can do is direct you on who or where to ask.

Userlevel 7
Badge +15

Are you a T-Mobile USA customer?  Do you meet all of the SIM Unlock Policy requirements to have your device SIM unlocked?  With Sprint being dissolved into T-Mobile, it might not even be possible to have the device SIM unlocked. 

https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy

Are you a T-Mobile USA customer?  Do you meet all of the SIM Unlock Policy requirements to have your device SIM unlocked?  With Sprint being dissolved into T-Mobile, it might not even be possible to have the device SIM unlocked. 

https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy

I am a Sprint user and meet all the requirements, but I don't know how to apply. Can you help me

You would need to contact Customer Care or reach out to T-Mobile on Facebook or Twitter through direct message.  It might not be possible still though but they would be able to tell you one way or another.

Reply