I can’t seem to get any direct help because I don't currently have a T-Mobile phone, therefore i don't have a number to use to help get in contact. But I ordered a phone directly from T-Mobile on the 4th, a couple days went by and on ups it says the package has been damaged and I will no longer receive it. but since I cannot get in contact with anyone and cannot access the order tracking because I cannot provide a phone number, I cannot get any updates. Do I just wait even longer? do I need to confirm anything? I'm financing the phone therefore I'm paying monthly for something I don't even have yet.
Userlevel 7
+15
You can reach out to T-Mobile via DM on Facebook or Twitter for more help. Sometimes devices are back ordered, which delays them from being shipped.
ordered directly from them online? in store?
and how did you order it without a number attached somehow?
I'm in contact with T-Mobile now. but I had ordered it all online, it did not make me create an account at the time, obviously I provided an email and everything, but it did not make me create an account or provide a number at the time.
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