sending text to my cell phone using @tmomail.net no longer working?

  • 30 June 2023
  • 38 replies
  • 8470 views

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it no longer works, please assist


38 replies

My emails go to text but says download, but doe Not download.  If I add a picture to the email to text it goes through no problem with the picture and the text ?????.

Great find!  It also works for me with a picture, go figure!

Same here.   It’s cool that it works, but doesn’t help with my sich.

I went into Spam & Blocked in my Messages app and I saw my test message there. Looks like the messages from this one sending address were going there for the past six months and I didn’t notice till today. Not sure what happened six months ago that caused this to get marked a spam/blocked on my device.

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Ya find that very weird…yet they say there are NO Issues ????????

My emails go to text but says download, but doe Not download.  If I add a picture to the email to text it goes through no problem with the picture and the text ?????.

Great find!  It also works for me with a picture, go figure!

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My emails go to text but says download, but doe Not download.  If I add a picture to the email to text it goes through no problem with the picture and the text ?????.

I see that several people have opened trouble tickets, but I’m unclear on exactly what the fix was as I have now opened 3 tickets with T-Mobile and I’m getting various answers.

The first answer is that email to text support has been discontinued, but I pushed the further and asked how they could be the only carrier that doesn’t support this and there must be a work around.  I was now told they would escalate but to allow 4 days for a response.

I’m asking specifically of those that got it fixed, “What can I tell the rep to do on the T-Mobile side”, do they have to open up specific domains that I can receive email to text from?  

Everything I tell the rep is above their pay grade.

Thanks,

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Doesn't matter what mail or browser it comes from the email to text does NOT WORK !!!!

Very frustrating …. When it does go it states to download and it DOES NOTHING???

Sometime when a picture is sent in the email to text it will go through ????

It’s not a gmail issue.  It doesn’t work from my .edu account either.

We have been experiencing this issue since June.  Some days it works, other days email is rejected.  We have tried getting messages thru using gmail, aol, outlook - all with the same result.  So far T-Mobile has refused to accept responsibility.  They tried to point to gmail…   Not a gmail issue.  Our alarm system has sent these notifications for years with no problem.  Can’t get anyone to listen to the issue, since you can’t talk with the engineering team, only support help desk.  I have opened a complaint with the BBB and refused to agree to close the ticket until they resolve.  More people should try this route to apply pressure.  

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🤔Time to start a class action Lawsuit ?

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I just posted a response to a similar thread. The spam filters T-Mobile/Cloudfilter is using, are preventing legitimate messages from being delivered, which is a problem. It’s beyond ridiculous now.

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Same problem using iCloud email. The failure messages go into my junk mail 100% of the time, hours after I sent the original message, so I had to keep an eye out for them.

They generally look like this:

<my-10-digit-phone#@tmomail.net>: host tmo-west.mx.a.cloudfilter.net[35.85.199.61]
   said: 452 4.1.0 <my-sending-email-account@icloud.com> server temporarily unavailable
   AUP#MXRT (in reply to MAIL FROM command)

 

OR, occasionally:

<my-10-digit-phone#@tmomail.net>: host tmo-east.mx.a.cloudfilter.net[54.147.231.4]
   refused to talk to me: 421 tmo-ibgw-5001a.ext.cloudfilter.net cmsmtp too
   many sessions from 17.57.156.19 AUP#CNCT

 

The ‘17.’ IP address in the 2nd failure is an iCloud server.

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I am also having this issue and opened two tickets, with the latest being escalated.

 

Thank you for being a valued T-Mobile customer! Trouble Ticket # 75019739 has been opened on your account. Please allow 3 business days for teams to review. Resolution can take longer depending on the issue. 

I have tmobile business lines for all my field service techs and they depend on this messaging to respond and repair to equipment in the field, now they havent gotten any notifications and equipment is down without us knowing.

 

major issue!

I am experiencing the same problem also and I have tried sending from several different e-mail providers including gmail.

It’s not working for me either.

Still not fixed for me, and now it is ever worse as sending from my swbell.net account which worked last week doesn’t work today.

My gmail address to tmo also stopped working beginning of July. (about the 5th or 6th)

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To Everyone on this Thread and having this problem using email/gmail to send text messages to Tmobile phones using    ph_number @ tmomail.net

 

I had just opened my Ticket 3 days ago and just yesterday updated the Ticket notes with the URL to this thread to show how many people are impacted.

AND GUESS WHAT…   THIS IS NOW WORKING AGAIN !!


I just successfully sent a Text to my tmo phone using GMAIL and it went thru !

 

 

 

 

Opening a ticket just to get my email account working is not a good way to resolve a systemic problem.

The issue is still present for me with Outlook and Gmail...using my business’ Internet email servers works fine. 

This is a much bigger problem that T-Mobile needs to address. Personally as an Internet Engineer myself, I find it troublesome it’s taking them this long to resolve the issue which started a month ago. 

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To Everyone on this Thread and having this problem using email/gmail to send text messages to Tmobile phones using    ph_number @ tmomail.net

 

I had just opened my Ticket 3 days ago and just yesterday updated the Ticket notes with the URL to this thread to show how many people are impacted.

AND GUESS WHAT…   THIS IS NOW WORKING AGAIN !!


I just successfully sent a Text to my tmo phone using GMAIL and it went thru !

 

 

 

 

magenta, 

what happens if you send to your number from a different email account?

In my case if I send from a different account it does go through.

ph#@tmomail.net from my gmail.com is like it never happened, from my swbell.net email account gets through fine.

Try it if you can. If yours also works from a different Email it provides more evidence that is is some kind of SPAM filter run amok, solution is simple, add a whitelist of email accounts we want Email to mms messages from, all other can be regarded as SPAM in my case.

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I’ve had to same problem but for months now.

Sending a text to:  ph# @ tmomail . net does not work any more!

So add my TMobile Ticket Number to all the others that are on this thread…
My ticket # is:
Thank you for being a valued T-Mobile customer! 
Trouble Ticket # 74559581 
has been opened on your account. Please allow 3 business days for teams to review. Resolution can take longer depending on the issue. 
 
I also just called TMO support and had them Add the URL for this TMO Community Discussion “Thread” to my Ticket so their Tier 2 can see its a lot of people having this same problem
 
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They closed my previous ticket.  I have new ticket # 74400152 opened about this

How do you open one?   Or contact anyone at T-Mobile with a clue?

calling in to TMO lands you with tier 1 support.

Facebook/Twitter lands you with tier 2 support.

 

i recommend the FB/Twitter route.

They closed my previous ticket.  I have new ticket # 74400152 opened about this

How do you open one?   Or contact anyone at T-Mobile with a clue?

I’m having the same issue.  I only have the phone to get MMS alerts from our alarm system.  If they can’t fix soon this I’ll be shopping for a new carrier.

 

The alarm sends through a gmail account,  when I send an Email with the same attachment via my swbell Email account I get the MMS text on my phone.  I know the gmail account is sending the message because I have it bcc another Email account.

Hey id10ts at T-Mobile add a white list that we can edit for the Email to MMS gateway.  I assume after some number of similar messages they block the sender as spam.  STUPID!

I too am experiencing issues with the email to text.  I use Home Assistant to send notifications about the house to the phone.  Stopped working beginning of July.  I see the sent item in the Gmail Sent folder, no errors. But doesn’t make it to the destination.  Interestingly, when I use a different gmail account, it goes through.  But from the other gmail account it does not.  Weird. Gmail to Apple device.

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