sending text to my cell phone using @tmomail.net no longer working?

  • 30 June 2023
  • 38 replies
  • 7944 views

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it no longer works, please assist


38 replies

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To Everyone on this Thread and having this problem using email/gmail to send text messages to Tmobile phones using    ph_number @ tmomail.net

 

I had just opened my Ticket 3 days ago and just yesterday updated the Ticket notes with the URL to this thread to show how many people are impacted.

AND GUESS WHAT…   THIS IS NOW WORKING AGAIN !!


I just successfully sent a Text to my tmo phone using GMAIL and it went thru !

 

 

 

 

Opening a ticket just to get my email account working is not a good way to resolve a systemic problem.

The issue is still present for me with Outlook and Gmail...using my business’ Internet email servers works fine. 

This is a much bigger problem that T-Mobile needs to address. Personally as an Internet Engineer myself, I find it troublesome it’s taking them this long to resolve the issue which started a month ago. 

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Looking at this more it would seem T-Mobiles email to sms server(s) have no IP information associated with the DNS record, so no way for mail servers to send to them. If it was working from some email clients that’s because the DNS info probably hasn’t yet aged out of their cache, but those clients will eventually stop working as well. 

This is why some clients are still working while others are not. This is basic Internet 101, it’s a bit shocking no one at T-Mobile is aware of this issue! 

dig  tmomail.net @ns10.tmobileus.com

; <<>> DiG 9.18.12-0ubuntu0.22.04.2-Ubuntu <<>> tmomail.net @ns10.tmobileus.com
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 60699
;; flags: qr aa rd; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 1
;; WARNING: recursion requested but not available

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 1232
;; QUESTION SECTION:
;tmomail.net.                   IN      A

;; AUTHORITY SECTION:
tmomail.net.            900     IN      SOA     anppol31.gsm1900.org. arintechcontact.t-mobile.com. 2006060883 3600 600 3600000 86400

;; Query time: 204 msec
;; SERVER: 208.54.147.200#53(ns10.tmobileus.com) (UDP)
;; WHEN: Thu Jul 06 11:19:28 EDT 2023
;; MSG SIZE  rcvd: 124

 

 

My emails go to text but says download, but doe Not download.  If I add a picture to the email to text it goes through no problem with the picture and the text ?????.

Great find!  It also works for me with a picture, go figure!

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🤔Time to start a class action Lawsuit ?

This service stopped working on 6/30 after 1:34 CST.  There are no bounce back/Undeliverable messages either.  It’s as if T-Mo’s server is just dropping them.

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I’ve had to same problem but for months now.

Sending a text to:  ph# @ tmomail . net does not work any more!

So add my TMobile Ticket Number to all the others that are on this thread…
My ticket # is:
Thank you for being a valued T-Mobile customer! 
Trouble Ticket # 74559581 
has been opened on your account. Please allow 3 business days for teams to review. Resolution can take longer depending on the issue. 
 
I also just called TMO support and had them Add the URL for this TMO Community Discussion “Thread” to my Ticket so their Tier 2 can see its a lot of people having this same problem
 
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This service stopped working on 6/30 after 1:34 CST.  There are no bounce back/Undeliverable messages either.  It’s as if T-Mo’s server is just dropping them.

Around same day for me. I use this service for texting security alerts from cameras. Does no one at T-Mobile monitor their email to SMS gateways?!?

Service doesn’t work from either my google or outlook accounts. 

It’s not working for me either.

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Actually I made a mistake with my dig command. I forgot to ask for the MX (mail exchange) record which is the email address of T-Mobile’s systems:

dig -t mx tmomail.net @8.8.8.8

; <<>> DiG 9.18.12-0ubuntu0.22.04.2-Ubuntu <<>> -t mx tmomail.net @8.8.8.8
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 27536
;; flags: qr rd ra; QUERY: 1, ANSWER: 2, AUTHORITY: 0, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 512
;; QUESTION SECTION:
;tmomail.net.                   IN      MX

;; ANSWER SECTION:
tmomail.net.            309     IN      MX      10 tmo-east.mx.a.cloudfilter.net.
tmomail.net.            309     IN      MX      10 tmo-west.mx.a.cloudfilter.net.


;; Query time: 44 msec
;; SERVER: 8.8.8.8#53(8.8.8.8) (UDP)
;; WHEN: Sat Jul 08 08:17:09 EDT 2023
;; MSG SIZE  rcvd: 107


I own a Wireless Internet Service Provider (WISP) and using our commercial email servers I am able to send text message to myself.

From my own commercial email server

Jul  8 08:15:20 smtp2 postfix/smtp[857458]: BD36A8003A: to=<603xxxxxxx@tmomail.net>, relay=tmo-east.mx.a.cloudfilter.net[34.232.155.8]:25, delay=1.2, delays=0.03/0.01/0.38
/0.8, dsn=2.0.0, status=sent (250 2.0.0 I6qNqMmCvdLyJI6qOqEW9U mail accepted for delivery)


The above indicates T-Mobile sms/email server accepted the message and with a few seconds I got the text message on my phone, but from my outlook email I got back the following response:

Delivery has failed to these recipients or groups:

603xxxxxxx@tmomail.net (603xxxxxxx@tmomail.net)
Your message couldn't be delivered. Despite repeated attempts to contact the recipient's email system it didn't respond.

Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that their email system isn't accepting connection requests from your email system. Give them the error details shown below. It's likely that the recipient's email admin is the only one who can fix this problem.

For more information and tips to fix this issue see this article: https://go.microsoft.com/fwlink/?LinkId=389361.

 

Similar response from my gmail account it...almost seems like an aggressive email filter is in place with T-mobile.

You might want to update your ticket with this info. 

We have been experiencing this issue since June.  Some days it works, other days email is rejected.  We have tried getting messages thru using gmail, aol, outlook - all with the same result.  So far T-Mobile has refused to accept responsibility.  They tried to point to gmail…   Not a gmail issue.  Our alarm system has sent these notifications for years with no problem.  Can’t get anyone to listen to the issue, since you can’t talk with the engineering team, only support help desk.  I have opened a complaint with the BBB and refused to agree to close the ticket until they resolve.  More people should try this route to apply pressure.  

My gmail address to tmo also stopped working beginning of July. (about the 5th or 6th)

I am experiencing the same problem also and I have tried sending from several different e-mail providers including gmail.

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I am also having this issue and opened two tickets, with the latest being escalated.

 

Thank you for being a valued T-Mobile customer! Trouble Ticket # 75019739 has been opened on your account. Please allow 3 business days for teams to review. Resolution can take longer depending on the issue. 

I have tmobile business lines for all my field service techs and they depend on this messaging to respond and repair to equipment in the field, now they havent gotten any notifications and equipment is down without us knowing.

 

major issue!

It’s not a gmail issue.  It doesn’t work from my .edu account either.

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Mine stopped working as well. 

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same goes for sending yourself an actual text. this was removed..not overly sure why..i liked to use it for diagnosing texting issues..but not a deal breaker..

I’m having the same issue.  I only have the phone to get MMS alerts from our alarm system.  If they can’t fix soon this I’ll be shopping for a new carrier.

 

The alarm sends through a gmail account,  when I send an Email with the same attachment via my swbell Email account I get the MMS text on my phone.  I know the gmail account is sending the message because I have it bcc another Email account.

Hey id10ts at T-Mobile add a white list that we can edit for the Email to MMS gateway.  I assume after some number of similar messages they block the sender as spam.  STUPID!

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I just posted a response to a similar thread. The spam filters T-Mobile/Cloudfilter is using, are preventing legitimate messages from being delivered, which is a problem. It’s beyond ridiculous now.

Userlevel 7
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no i mean we used to be able to send ourselves a text to our own number and it would kick you a notification as if someone else texted you...no longer happens. used to use this for texting troubleshooting/grocery lists lol.

I verified I can receive mails when sent with GMail.  But not Yahoo, or my company’s mail.  

I went into Spam & Blocked in my Messages app and I saw my test message there. Looks like the messages from this one sending address were going there for the past six months and I didn’t notice till today. Not sure what happened six months ago that caused this to get marked a spam/blocked on my device.

magenta, 

what happens if you send to your number from a different email account?

In my case if I send from a different account it does go through.

ph#@tmomail.net from my gmail.com is like it never happened, from my swbell.net email account gets through fine.

Try it if you can. If yours also works from a different Email it provides more evidence that is is some kind of SPAM filter run amok, solution is simple, add a whitelist of email accounts we want Email to mms messages from, all other can be regarded as SPAM in my case.

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To Everyone on this Thread and having this problem using email/gmail to send text messages to Tmobile phones using    ph_number @ tmomail.net

 

I had just opened my Ticket 3 days ago and just yesterday updated the Ticket notes with the URL to this thread to show how many people are impacted.

AND GUESS WHAT…   THIS IS NOW WORKING AGAIN !!


I just successfully sent a Text to my tmo phone using GMAIL and it went thru !

 

 

 

 

I have a ticket open about this, and I will contact T and let them know about what you found.

Looking at this more it would seem T-Mobiles email to sms server(s) have no IP information associated with the DNS record, so no way for mail servers to send to them. If it was working from some email clients that’s because the DNS info probably hasn’t yet aged out of their cache, but those clients will eventually stop working as well. 

This is why some clients are still working while others are not. This is basic Internet 101, it’s a bit shocking no one at T-Mobile is aware of this issue! 

dig  tmomail.net @ns10.tmobileus.com

; <<>> DiG 9.18.12-0ubuntu0.22.04.2-Ubuntu <<>> tmomail.net @ns10.tmobileus.com
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 60699
;; flags: qr aa rd; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 1
;; WARNING: recursion requested but not available

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 1232
;; QUESTION SECTION:
;tmomail.net.                   IN      A

;; AUTHORITY SECTION:
tmomail.net.            900     IN      SOA     anppol31.gsm1900.org. arintechcontact.t-mobile.com. 2006060883 3600 600 3600000 86400

;; Query time: 204 msec
;; SERVER: 208.54.147.200#53(ns10.tmobileus.com) (UDP)
;; WHEN: Thu Jul 06 11:19:28 EDT 2023
;; MSG SIZE  rcvd: 124

 

 

 

They closed my previous ticket.  I have new ticket # 74400152 opened about this

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