Where is my iPhone 15 Pro Max? - My wife got hers, orded the next day!

Pro and Pro Max are not the same device. The Pro Max is the most sold phone. She would more than likely get hers first due to the popularity of the Pro Max. 

Yep.  Same exact colors and models.  Both White 15 Pro Max with 256 GB.  Sending to the same address.  She ordered the (small) 15 Pro on Pre-Order Day (Friday 9-15-23) and then changed her mind to the Pro Max on the Saturday (9-16-23).  We have different accounts since we have grandparents on our accounts… so we have 2 separate accounts.  I ordered the White Pro Max 256 GB on Pre-order day (@ 9:45am just checked my order).  Her delivery was scheduled for early November.  Mine was scheduled early October.  Somehow she got hers on Launch Day (9/22/23) and I still don’t have any updates.  I just don’t get it.

Both opened at the same exact time.  August of 2021.  All devices were ready for upgrades.  We both upgraded from Magenta Max to Go5G Plus at the same time on Sept. 15th for better trade-ins.  A real head scratcher for me 🤔

@HeavenM might have more insight into this.

Heaven is the community manager so she may know how the phones are rolled out.

I was at our local mall and walked by the Apple store wondering why it was packed and employees were taking appointments on Saturday until I realized it was the release date.

This one does sound like a head scratcher for sure. If the make, model, and color are exactly the same, they should ship out in the order that the purchases were made. The primary factors for orders are the order system, inventory, payment, and shipping. The order system would be the same if you both were doing orders with trade-ins without new lines. The inventory, as mentioned, is in first come first serve, so logically yours would be before hers. If we have not handed your phone to UPS yet, then shipping is not a factor in this situation. That leaves us with payment and I don’t see any information about that in this conversation yet. 

Did you use the same payment method for both orders? Did you get any kind of alert from T-Mobile or your bank about the payment for your order? Does it show that your card has been charged for both orders or just one? What is the status currently on your order? 

These are probably things that the other T-Mobile people already looked at when you asked about it before. Since I don’t have account access, I have to ask. haha Just trying to get as much info so maybe I can glean some insights that could help. 

@HeavenM - thank you for the reply! I thought there was a payment issue or something too. That’s why I called my local store manager and T-mobile support (twice) to make sure everything was OK. They check and everything is correct. Yes, my credit card was charged for the taxes and came out of my account. I have no clue… Neither does anyone else. 🙃

Wow! What is the current status of your order? Running, pending, shipped? I can review the status and see what information that gives us.

Hmm. I show that running means that the device is preparing to ship. That would make the ship dates on the order correct. I have no idea how her phone ended up shipping at launch and yours waited for the expected shipping date. I wish that I could say something different, but it doesn't make any sense. 😐 I can totally let our teams know that there was something out of order there and they can review to prevent that from happening on future launches. 

Thanks for taking the deeper dive and answering all my questions.

Hey @Mucklucksky im in the same boat. Same timeframe for estimated shipping dates and my order is “Running”. Did yours update at all? 

Does your order still show running? Knowing that the ship dates are between 9/27-10/3 I’m hoping your status changes today at least 😵‍💫

Do you get it or order status change?, tomorrow already October 3rd

mine says 21/10/2023 to 06/11/2023 hope you get yours soon.