Am I the only one who keeps getting scammed by T-Mobile and their failure to process my AutoPay and then trying to charge me late fees? I had autopay set up and it worked fine for a couple of months. Then all of a sudden I received a notice of missed payment. Called to find out how an autopay could be missed since T-Mobile had been pulling the money regularly without issue. Billing person claimed that the bank account that I was using had been closed. This was with a bank that I have been with for over 30 years and still have multiple accounts open with them. The bank investigated, due to my long term relationship with them, and found T-Mobile had never sent the request for payment that month and they had records of the previous requests. Referred this back to T-Mobile and they would re-investigate and they never followed up. Went to a store to discuss, since I couldn’t trust the phone personnel after this, and they claim someone turned off my autopay.
Does anyone know if Verizon has better customer service or more honest, competent personnel?
