Question

being overcharged on a 24 month payoff plan?

  • 19 April 2024
  • 1 reply
  • 27 views

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Has anyone else been charged more than 24 months on a 24 month payoff plan? I am now being charged several months past the 24 months and still have a balance! As you can see below I am paying installment 27 of 24 this month. Something seems very odd.

Handset

iPhone 13 Pro

iPhone 13 Pro

Installment 27 of 24 - Balance: $146.57

 


1 reply

Userlevel 7
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That is definitely odd.  There are parent plans that do go as long as 36 months.  You should give Customer Care a call at 611 or send a DM to T-Mobile on Facebook or Twitter to have someone that can access your account look into this.

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