My prepaid bill is due on the 6th of every month. I habe been trying to make a payment since the 4th. My phone has now been disconnected for 2 days. I have tried paying online, by phone and in a store. It keeps saying "backend error". Anyone else having an issue?
Best answer by gramps28
View original
+14
Have you tried using guest pay?
Just did. That didn't work either. All T-Mobile keeps saying is "We are working on it."
+14
Have you tried using a different browser?
Yes. They can't do it in store or over the phone either. It's a Tmobile issue, it's not an issue on my end.
+14
That is strange. Try contacting support using messenger on one of Tmobile’s social media accounts like Facebook or Twitter.
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
