My account was charged $319 for non-return of a device to Assurant. I have since spoken to Assurant and they confirmed they received the device. Additionally, I have the email from Assurant confirming receipt of the device. They told me that they would be notifying T-Mobile to have the charge removed. The issue is that my bill was already paid. After speaking to multiple T-Mobile reps through their chat function, they confirmed that my account would be credited with the overpayment that was made, however, my newest bill is available now and I see no credit on my account. Anybody else dealt with this or have any advice on how to recoup my money?
Best answer by gramps28
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