5G and LTE Drops Intermittently

3 months ago
2 February 2024
2 replies
47 views

Regular Joey Jane
First activity
1 reply

I have a Samsung Galaxy 24+, and before that 23+. I’m experiencing both 5G and LTE drop simultaneously and intermittently, even though my location has not changed. What I’m left with is a full 5 bar cell signal (2G?) that can’t send/receive TEXT messages! It’s a mystery as to why this is happening but if I wait a bit of time it self corrects. The end result is that I’m unable to reliably receive or send text messages - depending on whether this issue is happening. Given how often sites are now wanting to leverage two-factor identification this is a problem!

Is anyone else experiencing this issue?

What I’ve done to troubleshoot:

Airplane mode on/off/on
Reboot phone
Reset mobile network,
T-mobile checked tower

2 replies

F

Userlevel 7

+16

physical sim card or esim? if the physical sim card was swapped to the new phone that could be it..if its an esim i dont think this would be the problem unless they need to do a reset on the back end with it.

does this happen in other locations other than at home/work or wherever this usually happens?

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~

F

Userlevel 7

+11

If you’re out in San Luis Obispo / Santa Barbara County in California, then its possible that you’re dealing with a regional rebuild/update of infrastructure.

I had the issue of ‘roaming’ from San Luis Obispo (Arroyo Grande) through to Goleta, CA.

In these areas, I was either roaming on AT&T (that hasn’t happened in years) or down to 2G EDGE. These areas all had 5G n71 and even 5G UC n41.

Upon contacting T-Mobile, T-Mobile tech’s couldn’t find T-Mobile’s own tower ( 1 rep could after given cell ID + LAC from cell mapper). Site has been down since Oct 2023, and according to engineering won’t be touched until 4th quarter 2024.

I suspect that some of this may be to deal with capacity requirements given by the state.

5G and LTE Drops Intermittently

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