Why does my gateway show 5g but I have no 5g metrics? It show only lte metrics.
Best answer by Rogracer2000
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The phone app has a tab for LTE and a tab for 5G.
I am using the phone app and only have metrics for lte and none for 5g. My gateway shows 4 bars of 5g.
What gateway do you have ?
The advanced metrics tab shows LTE / 5G. The Home Tab shows only ‘service’ (‘Very Good’ == 4 bars ) - doesn’t show LTE or 5G. Advanced metrics will show LTE or 5G.
If the 5G is blank, then your Home Internet is using LTE only.
Fast 5688w
I just got this service a few days ago. I am located in the 5g area.
Well that is strange. The app can be wonky - sometimes mine won’t load at all. I suggest rebooting the gateway and your phone.
I’d take that front display with a grain of salt. Just like my Samsung devices can show ‘5G’ when connected to only LTE. That’s a display vs and actual metric.
When I first got my device, the coverage map showed 5g UC, but the local tower was only 4G LTE for the next 3 months, and once in a while I would get 5G n71 from a tower over a mile away. I don’t have the Sage modem
Your app does seem to indicate you are only connected to LTE. But as nc1037 said, the app has had wonkiness issues. Maybe run a speedtest and see what you're actually getting speedwise,
I can’t speak for the modem that you have … I typically have no issues with n71 or n41 on the app working with the Arcadyan. Performance differs wildly where I am with n71 vs n41
n41: 400-550Mbps/30-60Mbps upload . Typical 400/30.
n71: 200-250Mbps/55-70Mbps upload. Its rare to get n71.
Cellphone: default: 500-650/10-20Mbps, SA - 550/10
LTE only: 200/20
Performance is better outdoors
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