Having switched from Verizon Wireless to T-Mobile about 20 months ago, I have regretted the decision almost from Day 1. I did it for the lower monthly payments, and those have come true. However, they have come with quite a cost…..about half the time my phone literally will not dial out. I’ll “hit” a contact to make a call, and then I’ll be greeted by stone silence. There’s no ringing, dialing, etc. After waiting a while, I hang up -- which takes about 10 to 12 seconds -- and hit “redial.” Then, the call usually starts dialing and goes through.
That would be bad enough, but far too often when I’m able to complete a phone call it disconnects mid-sentence. For no apparent reason, the call just drops. These problems -- both the failure to dial out and the dropping of calls -- have no pattern. They happen at home and when I’m driving, and they happen at all times of day. No, the local “tower” is not having issues. It is not an “outage” problem. It’s a system problem that seems to impact Android users more than Apple users.
As a “solution” to my problems, Tech Support switched me from the promotional Galaxy A12 to the REVVL 6 Pro 5G. Now, my problems remain the same; nothing has improved. Amazingly, the local T-Mobile store employee confided to me that the REVVL is crap. Thanks T-Mobile!
So, to recap, my problem with T-Mobile has nothing to do with special apps, features or promotions -- all the gimmicky stuff found on T-Mobile Tuesdays. My problem with them is that they just don’t provide basic telephone service. Is anyone else in this same boat?! Is there a special place in hell for T-Mobile executives who certainly are aware of this problem and are content to not fix it? I guess time will tell.
