My daughter is in Italy. Bought the International Roaming package. She is unable to connect to Google, get Google maps, etc. We have contacted T-Mobile x 5 to figure out the issue. They have been unable to help her! :( Any suggestions?
contact TMO through one of their social media platforms like Facebook or Twitter..send them a direct message...do not post on their main page.
doing this method lands you with tier 2 support instead of the call in tier 1 support.
Userlevel 7
+15
High speed data when overseas can go very quickly. The unlimited aspect of the data is incredibly snow and would not be fast enough to use things like Google Maps. Make sure she has data roaming enabled on her device.
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