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In a huge 5g area but phones getting 4g only

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I don't get it my phone has been reverted to 4g its a Samsung s23 I did all the basic trouble shooting but nothings working. I will add I reset the access point name to default idk if that helped or made it worse but it's fusterating 

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Best answer by formercanuck 21 July 2023, 02:06

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F
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Userlevel 7
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purchased from TMO or brought in as a bring your own device?

 

since the APN was mentioned…

 

https://www.t-mobile.com/support/devices/not-sold-by-t-mobile/byod-t-mobile-data-and-apn-settings

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~
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Got it directly from tmobile 

syaoran
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Devices will not sit on 5G usually.  In an area where 5G SA is not available or if VoNR is not enabled on the device.  The device will spend most of its time on LTE and only switch to 5G when larger or fast downloads are being pulled.

Syaoran - I am not a T-Mobile Employee but I could use a new job!
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@syaoran  what's 5g SA?! I checked my map coverage and it's ultimate 5g where I'm at and also wait what's VONR? lol sorry but what is that ? No I noticed it hardly goes to 5g at all. My dad's phone is 5g all day with the same area so I don't get it. It's been 4g consistently 

syaoran
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5G SA is Stand Alone 5G, which means, you can make and receive calls over 5G.  There is also 5G NSA or Non-Stand Alone, which is for data only.  VoNR is Voice over New Radio.  NR or New Radio is what 5G uses.  

Syaoran - I am not a T-Mobile Employee but I could use a new job!
F
Userlevel 7
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I’m ~1200’ from a T-Mobile tower, and the ‘label’ will often show 4G LTE, 5G and sometimes 5G UC.

The problem with these labels, is that they’re ½ of the time … just that.  I have a screenshot showing +500Mbps on ‘4G LTE’.

Unless you ‘force’ your device to 5G SA, you’ll get whatever is available, and the ‘best’ for management and use .. at the time.  During calls, its often ‘5G’ or ‘4G LTE’.  Another ‘note’  LTE B2 often shows up on Samsung as 5G.

D

@syaoran  what's 5g SA?! I checked my map coverage and it's ultimate 5g where I'm at and also wait what's VONR? lol sorry but what is that ? No I noticed it hardly goes to 5g at all. My dad's phone is 5g all day with the same area so I don't get it. It's been 4g consistently 

Same problem. Looking here for solution.  

D

purchased from TMO or brought in as a bring your own device?

 

since the APN was mentioned…

 

https://www.t-mobile.com/support/devices/not-sold-by-t-mobile/byod-t-mobile-data-and-apn-settings

The link does not work

syaoran
Rank
Userlevel 7
Badge +15

purchased from TMO or brought in as a bring your own device?

 

since the APN was mentioned…

 

https://www.t-mobile.com/support/devices/not-sold-by-t-mobile/byod-t-mobile-data-and-apn-settings

The link does not work

That link works for me.

Syaoran - I am not a T-Mobile Employee but I could use a new job!
C
Userlevel 1

Don't believe the map or the lies! After  months a knowledgeable T-Mobile technician stated" you will never get reliable service in your location". T-MOBILE has lied at all times since we signed up! Use the FCC speed test app..If you factually comment on their service, they will just remove and block you from their sites!

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