My service is not working, and can only chat online? Cannot find a way to do on line chat?
contact TMO through one of their social media platforms like Facebook or Twitter. this will start you with tier 2 support instead of the call in tier 1 support.
are there any other TMO phones around you? and if so are they seeing the same thing or no? if not then its account line/phone related. if others are also having issues then its network. in that case have them put in a network ticket for you.
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