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Phone call sounds garbled and robotic

  • 14 December 2017
  • 33 replies
  • 46891 views


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33 replies

Userlevel 4

Oh no @crimmi​!

We would need to gather some examples of this and open up a support request for this. Please Contact Us when you have a moment.

I have been having this issue as well. The phone will be stationed in one place and I will experience this.  I also could be holding the phone standing still and if I move my hand the call becomes distorted. I have a Note 9. It's extremely frustrating because I miss parts of a conversation 

Userlevel 4

Well that is no good at all! Is this a common occurrence or is this the first time? How many bars of signal does your phone show that you have when this happened? 

I know this thread is old, but I have this issue all the time and I'm on the verge of needed to move away from T Mobile.  I'm actually on a conference call right now (for the last 30 minutes) and it's happened 4x.  Audio pauses, then goes very deep and slow until it "catches up".  Is there a known issue and fix?

Userlevel 4

I am glad to hear that the problem seems to have stopped! I am a little weary though so please do let us know if it crops up again. 

I haven't encountered it for a about a week; it had been a few days since it last happened when I posted the original question. As for the questions posted above, I haven't been able to figure out a pattern. The few times it had happened I was driving and my phone was connected to my car via bluetooth. I was in different locations, only separated by a few miles, and with high coverage. In two instances it occurred while connecting to a mobile phone not on the T-mobile network and another time it occurred while connecting to a land-line.

I've been unable to reproduce the problem consistently, and since it has only happened while in my car, I usually just stop trying to make the call until I can restart the phone. I can try airplane mode next time it occurs. Come to think of it, may it be possible that something in my car is messing with my signal? I've noticed the GPS has issues finding my location and updating while doing direction, but I just figured it was the device itself.

Userlevel 4

How are things going? @dragon1562​ has some great questions here! Please let us know if you still need help.

Userlevel 3
Badge +12

Often times signal strength is not the best indicating of connection quality. However I do want to ask a few questions to try and narrow this down with you. When the issue of garbled voices happen is their some sort of pattern to it? Is it in a specific location or when doing a specific task (I.e can you repeat the problem reliably)? If it is a specific location do you know of anyone else with T-mobile service that can test the area or maybe own another device that you can test calls with?

You mentioned restarting the phone was the only way to fix the issue but have you tried turning airplane mode on and off as a short term fix? It basically forces your phone to reconnect to the network like a restart does but takes less time. Just thought I let you know as a band-aid fix in the short term. Sorry for all the questions and I will do my best to help.

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