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restore internet

  • 7 April 2023
  • 3 replies
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when will the problem with the cell towers be resolved in person’s county NC

 

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Best answer by fireguy_6364 7 April 2023, 16:21

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you will need to contact TMO and put in a network ticket for that area. no one in here will have an answer for this.

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~
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I live in the same area and have called multiple times. They have said they've fixed some tickets but not all and it should take 1-2 weeks from yesterday (4/13). If you call they should give you a refund for the month of T-Mobile internet if you have that. My question is are we just out of luck with both cell data and home internet? Because I work from home so I can't just not have internet for a few weeks at random times. 

F
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Userlevel 7
Badge +16

until it gets fixed there isnt much that can be done. anything they could possibly give you would need those towers in order to work.

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~

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