Sudden degradation of TMhome internet despite "good" numbers

Question

15 month on T-M home internet with great service. Now for the past couple days, it’s gone totally glacial. It takes forever to load a new website and download/upload speeds are dreadful.

I have the Nokia trashcan gateway and am in an urban area.

3 bars = good
RSRQ -11
RSRP -87
SINR 28
Band n41

Speedtest:

DL 150-300 (used to be 500+)
UL 1.27 (!!!) used to be 10-20
ping 580ms used to be around 40

On my T-Mobile iPhone 13 pro on cellular (5gUC), I get

709 DL and 10.5 UP
Ping 106 (used to be much faster)

This all sounds like depriorization.

What else can I do?

icon

Best answer by formercanuck 6 October 2023, 20:37

View original

formercanuck · Accepted Answer

With those readings, either something wrong with your modem, or as you stated deprioritization. Since its only affecting your modem/THMI thats all i can suspect. 300Mbps isn’t all bad, but you can try exchanging your modem

snsokstan · Answer

I wound up shutting down the Nokia trashcan and my Netgear mesh router for 15 min. Previously I had just powered off and right back on with no success.

But with leaving them off for 15 min, that seems to have restored my service to its previous level: ping 28ms, 303 down and 15 up, which I am happy about on a Saturday nite with other users streaming TV.

I wonder if it was some kind of heat fault that a 15 min cool-down fixed. According to my TMHI smartphone app, I am connected to the same tower with about the same stats as in my original message.

Sudden degradation of TMhome internet despite "good" numbers

3 replies

Reply

New badge winners

Reply

New badge winners

Sign up

Social Login

Login to the community

Social Login

Scanning file for viruses.

This file cannot be downloaded