T mobile randomly changes my IP address and some thing called CloudMark blocks my emails. Been on hold for over an hour. Anyone know what to do? Thanks so much.
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T-Mobile is a cellular provider. Even the home internet services uses cell towers. Devices will switch towers as needed for a bunch of different reasons, like congestion. If you need a fixed IP service. You may want to look into internet services provided by a local cable company or fiber service provider.
T mobile randomly changes my IP address and some thing called CloudMark blocks my emails. Been on hold for over an hour. Anyone know what to do? Thanks so much.
All ISPs do this… When you try to connect, there is software that implements the DHCP protocol (Dynamic Host Configuration Protocol) that gets involved. DHCP “leases” you an IP address from a pool of available IP addresses (and sets up your gateway, default router and name resolvers on the ISPs network).
When your lease expires, the IP address you’ve been assigned goes back into the pool to be (possibly) assigned to someone else.
The cable/fiber-optic providers that syaoran mentions will all do this as well. Your home router probably does this too.
IP addresses are a scarce resource and using these dynamic allocation techniques allow the ISP to conduct it’s business cost effectively. There is no escaping it.
One solution is to get a static IP address from the ISP. However, you need to be prepared to pay big bux™ for that...if the ISP even offers that option.
Cloudmark is an internet security company that provides security solutions to businesses. The IP address that T-Mobile has handed you via DHCP was probably involved in some nefarious activity and appears in one or more of CloudMark’s blacklists or threat databases. That’s why you’re getting blocked or whatever.
The solution is to report this to T-Mobile. It’s in their best interests to keep their IP addresses out of these collections of perceived threats.
Given my experiences with T-Mobile support, I can confidently say that none of the front-/second-line support people would have the slightest clue what you’re talking about...and I can guarantee that T-Mobile is NOT (repeat, NOT!) going to let you, a mere customer, talk to their network management engineers (they’re probably all off-shore contractors anyway).
Good luck to you.
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