I pay for the 300gb plan, last week my cycle was almost up and I had to add on 25 gbs. Well my cycle ended yesterday and so did the 25gb my home internet is currently unusable. They gave me the run around and sent me 40 miles to get a new gateway… it still doesn’t work now they are telling me it’s just the tower maintenance in my area and there’s a ticket on it. Even though T-Mobile has a tower on their store and we tried the gateway there with the same results won’t even load google…. $150 a month for unusable service is insane. I’m about ready to terminate my service. 4 phone calls and 80 miles in fuel and got nowhere
Best answer by tomwil
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