Have been trying for almost an hour by calling 611. I get a lot of voice responses, then system hangs up saying they can’t answer right now. Frustrating -- am traveling, and can’t be spending hours on this. Phone is OnePlus 7T Pro, running Android 12.
could have posted your issue in here and possibly received an answer.
also for what its worth you can always contact them via their social media platforms like Facebook or Twitter..higher tier support.
From Black Friday through New Year, you'll have a tough time getting a representative. 1 to 2 hours is typical right now,
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