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You are not allowed to make calls at this time

  • 26 August 2018
  • 39 replies
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Whenever I attempt to make a phone call to contacts or any random number I get a instant notification from T-Mobile saying that

You are not able to make calls at this time.  always allowed numbers can be reached .

What fresh heck is this?

Oddly enough I can call T-Mobile and the other line on my account works fine and I can text with no problem both on Wi-Fi and LTE so it seems Wi-Fi calling does nothing to help or hinder. Network settings have not changed.

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Best answer by snn555 26 August 2018, 19:35

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39 replies

I thought the issue was resolved and yesterday evening I tried to call my wife and immediately got the message that she could not receive calls. Seriously considering dumping T-mobile now.

So I was curious and checked all of the lines under my account, after being assured all family allowances were disabled, but that turned out to be incorrect. There was web filtering still on on one of my lines. I disabled that re-added back Netflix and made some test calls to one of the numbers I couldn’t called before and so far so good. I used to be a big advocate for T-Mobile but after this I’m more reluctant. 

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My iphone is esim and my sons and wife’s iPhones are physical sim. I was able to call out and receive calls no issues. Any relation to physical vs esim? Now that I’ve cancelled Netflix I guess I have to pay out of pocket or cancel outright. It’s very inconvenient to have a phone service that is not dependable. 

 

hadnt heard anything but at the same time didnt want to rule it out..there have been other random issues when it came to esim so didnt want to toss it as a possibility.

Also hard to think this thread was started 5 years ago and still an issue. I told the T-Mobile tech about this thread. 

My iphone is esim and my sons and wife’s iPhones are physical sim. I was able to call out and receive calls no issues. Any relation to physical vs esim? Now that I’ve cancelled Netflix I guess I have to pay out of pocket or cancel outright. It’s very inconvenient to have a phone service that is not dependable. 

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this might also be an issue on Netflixs side that they need to fix...normally you dont fix the road to adjust to the cars...you adjust the cars..in this case the issue comes in with Netflix and goes away when its removed..nothing else. you might also hit up the devs for the Netflix app and see what they say. you might also go into the play store, pull up the comments on the Netflix app itself and filter it to either include your phone or look at the most recent and see how many people are saying the same thing.

 

 

out of curiosity..esim or physical sim?

Still having the issue whenever I add Netflix back.

I’ve been dealing with this issue on my wife’s phone for many months, if I call it says something like the person you are dialing cannot accept calls and when she called out, you cannot make calls at this time. I discovered my son’s phone was doing the same thing. It wasn’t until I found this forum post and seeing to remove Netflix that it solves the issue. I added it back, turned off all family allowance settings and I thought the issue was resolved, my wife tells me she still cannot reliably make calls. I call support and they tried many things, nothing they did worked and I said let’s try removing Netflix, she was shocked when that fixed it. She created a ticket to engineering and I got a call two days ago saying that it was fixed but when I added Netflix back the problem was still there. 

Had the same issue for 3 days. switched SIM cards and that did not work. On the line with T-Mobile “expert” 2 times for about 1-2 hours each, they could not figure it out. 
Netflix??? Why would Netflix have anything to do with it? 
Anyways here was my solution: on safari go to T-Mobile.com and log in with the master account holder who was my wife’s line. Then I went to Family allowances. It took me to family controls and clicked family allowances again. Then under, select line to manage: I chose my line. Then phone status was on, so I turned it off and back on again. After that I went to Grant User full access and activated full access on my line.

I can finally receive and make calls after 3 days!

 And didn’t have to cancel my free Netflix! 
A ticket with T-Mobile “engineers” is still open and they were no help.  Good luck

THIS IS THE ONLY THING THAT WORKS!!!! I TRIED EVERYTHING ELSE AND EVEN CALLED T-MOBILE. THEY HAD NO CLUE! HAS NOTHING TO DO WITH NETFLIX. YOU JUST HAVE TO MAKE SURE ON FAMILY ALLOWANCES THAT IT IS CHECK MARKED TO NO ALLOWANCES AND SHARED AMONG THE FAMILY OR IF YOU DO NOT WANT TO DO THAT MAKE SURE YOU HAVE PLENTY OF MINUTES ON EACH CATEGORY.. YOU WILL SEE WHAT I MEAN WHEN YOU GET IN THERE.

Hey there! Do you happen to have the Netflix on Us active on your account?  It comes with Family Allowances and can sometimes (for lack of a better term) glitch and cause an error with calls as though you have numbers blocked.  The solution that I've found has been to reach out to care (either by 611, Message Us, or T-Force) and have them remove the feature, reboot your phone, add the feature back, reboot again.  Everything should work fine after that! 😀

Thanks 🙏 so much this really helped me out . I was not able to make and receive calls . When I tried calling out it would say “ Only always allowed numbers can make calls.”   I did exactly what you said and now my phone is working again ! Thanks again ! 

This worked thank you! Same issue 2 days with support no help. Found this forum and back in business. Had to add the family allowance find the line I was not able to calls with turn it on and off, restart the phone and it worked :) 

Surprisingly this issue still exists, I started having this issue two days ago and removing Netflix did not worked, however removing family allowances from all the lines did the trick. T-Mobile team had no idea of whats going on. Thank you everyone for the inputs. 

Whenever I attempt to make a phone call to contacts or any random number I get a instant notification from T-Mobile saying that

 

 

You are not able to make calls at this time.  always allowed numbers can be reached .

 

What fresh heck is this?

 

Oddly enough I can call T-Mobile and the other line on my account works fine and I can text with no problem both on Wi-Fi and LTE so it seems Wi-Fi calling does nothing to help or hinder. Network settings have not changed.

I’m facing the same issue since yesterday evening, suddenly started getting this problem. I totally agree with sun555, t-mobile customer agents having little knowledge about their own system and lacking troubleshooting skills. I wasted my time with them till 12:30 AM and finally they asked me to visit local store and get a new SIM (probable fix, earlier they were trying to convince me that it’s an issue with my phone)! I had to transfer some money to someone urgently and this simply stopped me doing that(text also stopped coming).

@T-Mobile Team: Please educate your customer care team for better service/support! 

 

Solution:

Removing Family Allowance (Add-on Service) from all lines solved this issue. Wondering why t-mobile customer care doesn’t know about it. Trying to educate them here :)

Whenever I attempt to make a phone call to contacts or any random number I get a instant notification from T-Mobile saying that

 

 

You are not able to make calls at this time.  always allowed numbers can be reached .

 

What fresh heck is this?

 

Oddly enough I can call T-Mobile and the other line on my account works fine and I can text with no problem both on Wi-Fi and LTE so it seems Wi-Fi calling does nothing to help or hinder. Network settings have not changed.

I’m facing the same issue since yesterday evening, suddenly started getting this problem. I totally agree with sun555, t-mobile customer agents having little knowledge about their own system and lacking troubleshooting skills. I wasted my time with them till 12:30 AM and finally they asked me to visit local store and get a new SIM (probable fix, earlier they were trying to convince me that it’s an issue with my phone)! I had to transfer some money to someone urgently and this simply stopped me doing that(text also stopped coming).

@T-Mobile Team: Please educate your customer care team for better service/support! 

Whenever I attempt to make a phone call to contacts or any random number I get a instant notification from T-Mobile saying that

 

 

You are not able to make calls at this time.  always allowed numbers can be reached .

 

What fresh heck is this?

 

Oddly enough I can call T-Mobile and the other line on my account works fine and I can text with no problem both on Wi-Fi and LTE so it seems Wi-Fi calling does nothing to help or hinder. Network settings have not changed.


 

 

The easiest fix I did after going to T-Mobile and calling 611 waiting hours for no solution is log on to T-Mobile account on your browser. Go to “family where”. Then click “family allowances” next Limit device access. Chose the phone number that is giving you this error then make sure there is no check marks for limits. What this is it’s a limit put on your device to restrict calls from going out or coming in. Hope this works

 

Same thing happened to me. I was on this forum by the time I got the call back. The rep was asking inane questions like whether I was in Airplane Mode….and having me repeat thinks like that receiving text and data was just fine. I actually have the “High Speed Data with paired Digits” plan. Calling and receiving calls failed on both devices sharing a paired line (iPhone 13 Pro Max and Galaxy S21 Ultra). Finally, the 2nd tech suggested that I do a network reset instead of removing Netflix rebooting and restoring Netflix. It actually worked! I can once again call and receive calls on both devices sharing that line. 

Hey there! Do you happen to have the Netflix on Us active on your account?  It comes with Family Allowances and can sometimes (for lack of a better term) glitch and cause an error with calls as though you have numbers blocked.  The solution that I've found has been to reach out to care (either by 611, Message Us, or T-Force) and have them remove the feature, reboot your phone, add the feature back, reboot again.  Everything should work fine after that! 😀

Thanks 🙏 so much this really helped me out . I was not able to make and receive calls . When I tried calling out it would say “ Only always allowed numbers can make calls.”   I did exactly what you said and now my phone is working again ! Thanks again ! 

I had the same issue with one of my new lines. I could not make / receive calls once I ported a number to my line.  Spent 4-5 hrs for the past 3 days with different techs and none could figure out. They were saying it’s a problem with the phone and so on and no one could understand the fact that the sim is registered and it’s just the calls don’t go through. I could even send and receive txt and data with no issues. 
 

Thanks to this post I finally landed here and tried the steps 

 

  1. Replaced the sim - That did not help
  2. Logged into T-mobile.COm and removed Netflix add on
  3. i was able to make and receive calls
  4. added the Netflix plan back - still able to make and receive calls 

toggling the Netflix add on fixed the problem. Looks like there is bug which they need to fix but no one in customer care knows about it. 
 

 

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We just had this issue too. How come the engineering team hasn’t fixed this. Clearly looks like a race condition of some sort and it’s extremely frustrating since we had 3 lines fail initially and then another one after the 3 started working again for a total of 2-3 different days of our lines not working. Could we escalate this? I’ve never had an issue with Tmobile until now and this is extremely frustrating. 


you can but to escalate this you will need to contact TMO either through calling or the preferred method would be through Facebook or Twitter..no agents in here to assist with things like this.

 

only time i have had that type of notification was when a tower went down further out and the tower i connect to ended up WAY over capacity with people and it had to keep bumping people.

We just had this issue too. How come the engineering team hasn’t fixed this. Clearly looks like a race condition of some sort and it’s extremely frustrating since we had 3 lines fail initially and then another one after the 3 started working again for a total of 2-3 different days of our lines not working. Could we escalate this? I’ve never had an issue with Tmobile until now and this is extremely frustrating. 

Had the same issue for 3 days. switched SIM cards and that did not work. On the line with T-Mobile “expert” 2 times for about 1-2 hours each, they could not figure it out. 
Netflix??? Why would Netflix have anything to do with it? 
Anyways here was my solution: on safari go to T-Mobile.com and log in with the master account holder who was my wife’s line. Then I went to Family allowances. It took me to family controls and clicked family allowances again. Then under, select line to manage: I chose my line. Then phone status was on, so I turned it off and back on again. After that I went to Grant User full access and activated full access on my line.

I can finally receive and make calls after 3 days!

 And didn’t have to cancel my free Netflix! 
A ticket with T-Mobile “engineers” is still open and they were no help.  Good luck

I had the exact same issue and it was because we had Netflix active on our T-mobile One Plan before and just removed it on t-mobile.com. I was able to fix it solely using the web portal after you log in t-mobile.com.

After you log into your account, click "Contact Us" on the top navigation. And under "Plans & Usage", click "Add family allowances". As the account own, you need to check "Family Allowances". As what other said, this could be a bug from t-mobile that when you remove the Netflix service from your account you also remove this "Family Allowances" feature as well. Apparently without this, you can't make calls.

I do care to have my phone work on my first day with Tmobile I do not care

about free Netflix or family allowance that stop my service . My phone is

working now without Netflix end of discussion.

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This is because of the actual feature that was added to the account, on your bill it will look like

Netflix Prem. $13.99 w/ Fam Allowance, ($19 value).

(Your mileage may vary based on the particular Netflix package you have)

It's this feature that's causing the issue, not when you signed up for the service on the Netflix website.

I still go back to if you are still having the issue, I'd explore getting a new SIM card.

I changed my Samsung Galaxy Note 8 from Verizon to Tmobile 1 hour later I

went home sign in to Netflix my phone stop working ....

Userlevel 4
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I'm sorry, are you saying that you already had the Family Allowance feature before you added the Netflix?  The Netflix feature includes FA so if you already had it, there may be a conflict. 

That's what it's. the moment I add on families allowance . When the

cancel Netflix my phone works right away

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