Good evening, i need help. I have an Iphone 11 from your company and i have issues with sim card. I have to unlock it. I don't know what to do. I don't live in USA, i live in Germany. What should i do?
Userlevel 7
+14
You need to be a Tmobile USA customer to be eligible for an unlock code per the requirements.
Userlevel 7
+15
Where did you get the device? If you bought it on Ebay or some other online place or retailer. Return it for a refund. T-Mobile will only SIM unlock devices for customers who meet all of the SIM Unlock Policy requirements.
https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy
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