I've tried every recommendation in the book restarting the "T-Mobile" device, the mini. It will go through the entire process of adding the device and at the very end, after it's verified the connection, it suddenly says it can't connect to the network and fails the addition.
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Does anyone from T-Mobile read these messages? Or is this all customers?
Charles in Glendale AZ
I am on the phone with them about this right now. I am using the Cycliner Router thingy. The woman I am speaking with claims she is Level 3 Support (I have that number from a previous call). However, she first wants to try and connect me to the 5Ghz band b/c she says by default the router is connected by default to the 2.4 Ghz band. But I am telling her I am set up with both by default - as I see in the GUI -- (i.e. this is how it came; I did no tweaking). But this is odd b/c everything I have read on the internet says the reason we are having this issue with Wyze camera, Google Nest Mini speakers and Echo devices is b/c those devices need 2.4 Ghz (and not 5 Ghz). I am getting the feeling that I am talking to someone who thinks she’s is Level 3 Support. Btw she just got back on line. She says that those devices are not supported. But a new firmware upgrade is needed. I am not on the list to get that upgrade she says. My software/firmware ends in 0168. That means according to her, that I am on the older one (relatively speaking). From a conversation a week or so ago with a legit Level 3 Support, that gentleman said these newer routers (the cylinder ones) don't support much tweaking. He suggested I use my replaced Time Capsule (apple world, speak) which I am currently using behind the T-Mobile Router for mac mini Time Machine backup and as a Gigabyte Switch, to control the 2.4 GHz band and set up those incorrigible devices to the Time Capsule. I am going to need my tech friend to come over for that. I am a knob. I just sound kinda tech knowledgable, at least to me. The purported Level 3 Support woman says she is going to call me back later. I will come back and report which she informs me.
I'm trying to access the main settings for the network using 192.168.12.1 but looks like it has different password for the admin, does anyone know the default password? I tried the one under the router already
I'm trying to access the main settings for the network using 192.168.12.1 but looks like it has different password for the admin, does anyone know the default password? I tried the one under the router already
I’m assuming you selected “System” and it’s asking you to enter admin and a password. The password is the one on the bottom of the gateway. After entering the password, the first screen I come to is one that allows you to change your password to something easier to remember or enter. Do you think you may have done that before and forgot?
+1 here. Please help, someone from T-Mobile! Definitely an issue. We need some firmware update from T-Mobile on this.
Several other threads here mention that Google devices work fine if you use your own WiFi router (turn off the WiFi signal from T-Mobile, plug your other WiFi into the Ethernet cord). It's ridiculous that this is the only solution.
(There's also some incorrect thread here mentioning T-Mobile blocks third party DNS providers, and points to this as a possible cause of Google devices failing. I tested this and found it to be false; using a third-party DNS provider like Cloudflare or Google works fine so that thread is a red herring)
In my case, my Mini speaker eventually did connect (I just left it in the broken state "there's a glitch" overnight). Now I can ask it questions and get a reply but can't stream any audio by voice ("play the news" or "play some music" both respond with "ok" and play nothing) or cast audio from an app like Spotify on my phone/computer.
Also having this issue
I'm trying to access the main settings for the network using 192.168.12.1 but looks like it has different password for the admin, does anyone know the default password? I tried the one under the router already
I’m assuming you selected “System” and it’s asking you to enter admin and a password. The password is the one on the bottom of the gateway. After entering the password, the first screen I come to is one that allows you to change your password to something easier to remember or enter. Do you think you may have done that before and forgot?
I think I changed it because it's not letting me in
I think I changed it because it's not letting me in
I never even use those extra windows that require a password. The GUI is very limited in terms of custom configuration. Is it something you need to change because you are trying to install an external router or what?
If it’s important and you’re willing to start all over again, I think you can do a factory reset of the gateway by depressing the hole, which is located in the inset panel on the gateway, holding for a time, and then starting all over again with the setup. I think that should allow you to lose your old password that you forgot and start all over again.
Only thing that has worked for me is to hang another router off the Home Internet box using an ethernet port on the HI can and connect all of my Google devices to one of the SSID’s defined on that (ASUS) device. I’m using the 5 MHz band and it works ok. Didn’t bother trying 2.4, but it would probably be fine also. Single google devices worked ok off the Home Internet router, but groups (e.g. speaker groups) would not. Tried all sorts of “fixes” to no avail.
My google mini works fine as an individual speaker but it won’t play as a group of speakers (multiple speakers in different rooms). Any known fixes for this? I set up the 2.4 network thinking that would fix it (since that’s how it works with my current ISP) but no dice. Support from Google and TMO can’t really figure it out either.
I have this same issue. I've tried so many things, including factory resetting all my nest speakers, and they never work in groups, but each works perfectly on it's own. There's something odd going on either with Google or T-Mobile that is keeping speaker groups from working, but I can't find any solution. Does anyone have speaker groups that do work with the home internet gateway?
Actually mine is now all working as it should - Google speaker groups, thermostat, lights etc. Make sure that all of your Google home devices are using the same 2.4ghz band connection and not the 5ghz band that TMobile defaults to. Even if one speaker or device connected to Google home is on a different band then it will throw everything off. This includes your smart phone, tablet, Chromecast and/or Chromebook in my case. Essentially i use the 2.4ghz band for all Google stuff (even though Google claims it works on 5. It does but with caveats). Anything that uses your Google home should be on 2.4ghz. i have wifi bulbs and smart plugs that aren't Google but are controlled by Home so those are on 2.4ghz as well. I use the 5ghz band for everything else...my work VPN, LG TV etc.
Actually mine is now all working as it should - Google speaker groups, thermostat, lights etc. Make sure that all of your Google home devices are using the same 2.4ghz band connection and not the 5ghz band that TMobile defaults to. Even if one speaker or device connected to Google home is on a different band then it will throw everything off. This includes your smart phone, tablet, Chromecast and/or Chromebook in my case. Essentially i use the 2.4ghz band for all Google stuff (even though Google claims it works on 5. It does but with caveats). Anything that uses your Google home should be on 2.4ghz. i have wifi bulbs and smart plugs that aren't Google but are controlled by Home so those are on 2.4ghz as well. I use the 5ghz band for everything else...my work VPN, LG TV etc.
Hope your helps
Actually mine is now all working as it should - Google speaker groups, thermostat, lights etc. Make sure that all of your Google home devices are using the same 2.4ghz band connection and not the 5ghz band that TMobile defaults to. Even if one speaker or device connected to Google home is on a different band then it will throw everything off. This includes your smart phone, tablet, Chromecast and/or Chromebook in my case. Essentially i use the 2.4ghz band for all Google stuff (even though Google claims it works on 5. It does but with caveats). Anything that uses your Google home should be on 2.4ghz. i have wifi bulbs and smart plugs that aren't Google but are controlled by Home so those are on 2.4ghz as well. I use the 5ghz band for everything else...my work VPN, LG TV etc.
Hope this helps
Actually mine is now all working as it should - Google speaker groups, thermostat, lights etc. Make sure that all of your Google home devices are using the same 2.4ghz band connection and not the 5ghz band that TMobile defaults to. Even if one speaker or device connected to Google home is on a different band then it will throw everything off. This includes your smart phone, tablet, Chromecast and/or Chromebook in my case. Essentially i use the 2.4ghz band for all Google stuff (even though Google claims it works on 5. It does but with caveats). Anything that uses your Google home should be on 2.4ghz. i have wifi bulbs and smart plugs that aren't Google but are controlled by Home so those are on 2.4ghz as well. I use the 5ghz band for everything else...my work VPN, LG TV etc.
Thank you for your suggestion, but my speaker groups still won’t function. I moved all devices to the same 2.4Ghz network, and even deactivated every 5Ghz SSID, and still can only cast to one device at a time. My gateway has the 1609 firmware, not the newest 0.2103.00.0338 version. Maybe I will try going back to my ASUS router, but the last time I did that in December, my download speeds dropped from well over 100 Mbps to an unusable .7 Mbps.
I tried a few different things and it finally worked. One of those was building a new group and basically putting everything under the new group. Then deleting the original group. Sorry can't give you the order of things, wasn't tracking bc didn't expect it to work. And adding the new group was a pain. Good luck!
So if the answer for everyone else is as simple as it was for me, it's almost blindingly obvious. Make sure you factory reset the Google Home Mini with the tiny round button on the bottom. Hold it for like 30 second, then set it up again. Voila.
This was the answer for me! I am up and running. Thank you so much. Been trying to connect to the mini for 3 months!!
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