My gateway says internet very good but none of my devices will connect. This happens and off all day every day! I don't want to go back to my regular internet service ugh! Does anyone know how to fix this?
Mine is the exact same. It never gets better. They've sent me a new gateway device as well and it made no difference. I've reached out to them several times and still it doesn't work well at all. I think it may be time to get another provider unfortunately.
Mine is the same one minute it's working and the next minute it's not.
This is a well known and widely discussed problem. It’s almost never a broken gateway, so replacing it usually does no good. Rebooting the gateway usually reestablishes internet. This problem occurs with all three brands of device that T-Mobile uses.
Just had a call to Customer Service for similar issues: 1) Home Internet drops tower connection randomly; and, 2) The iOS Internet app does not connect to my gateway.
Here are the answers I just received from Customer Service.
Regarding the dropped connections: T-Mobile’s internet service is not a secure wired connection like competitors. So a good connection depends on alot of factors. Translation: T-mobile is not as reliable! If you want reliability, get a wired connection.
Regarding the iOS app: That is a known issue. They have no target date to resolve. Find someone with an Android device and use that. Translation: T-mobile does not have the technical skill set (internal or external) to fix an app that provides extremely basic functionality.
Sounds like Tmobile adopted an interesting business model.
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