(I apologize in advance for the novel. I rarely use forums, but figured I’d try this out!)
So about an hour and a half ago, I noticed the wifi was down. I checked my gateway, and saw that it had kicked off every device in my house. I did the “troubleshooting” via the site, but to no avail. 😭
Then I called customer service for the home internet. After 30 more mins of troubleshooting, the customer service guy told me to factory reset it, via the lil button above the Ethernet cable port. Did that, and then the gateway started acting wonky, and would not stay on. I’d have to hold in the on/off switch, for it to boot back up. Though when I’d release the switch, it’d just turn back off. So the customer service guy concluded that it’s not my surrounding cell towers, it’s the gateway itself that needs replaced.
I will add, that, of course AFTER I got off of the phone, I was fiddling with the gateway more; and got it to turn on. At first it had my SSID I assigned it, and my phone connected automatically. Then suddenly, the gateway restarted itself, and went back to not appearing, therefore not allowing anything to connect to it. Cuz, ya know, we can’t manage the device without the home internet app, and that app doesn’t work unless your phone is connected to the gateways Wi-Fi. 😂
To me this is annoying, cuz I barely had this service for 6 months. I was paroozing the other forums here, and saw some folks talking about specific ways to “upkeep” the gateways. Maybe I just didn’t properly care for it? It seems these things are not built to last. All in all I just wanted to see if anyone else has had to get gateway replacements often? If yes, what was the cause? Should I expect this to be a common thing?
