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home 5g

  • 14 March 2024
  • 3 replies
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I recently changed to TMobile for my home Wi-Fi …it is working great for all of my devices besides one of my TV’s. It will not connect at all. It sees it but every time I put the password in, it tells me it’s the wrong password. I have checked it and reinterred it 10 times. I am using the same password for all devices. Is there a way to manually enter this? Am I missing something?

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Best answer by nc1037 14 March 2024, 19:29

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@JSandwick what make model of TV do you have. Some people hae had connectivity issues with Amazon Fire TVs. The fix has been adding a seperate SSID for 2.4Ghz and 5Ghz, and disable band steering. Then, try to connect to either of the SSIDs. Also, after you add the new SSIDs reboot the TM gateway as well as the TV to ensure a fresh connection. 

Let us know how it works. 

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It’s a new Samsung curved tv. Nothing out of the norm

Userlevel 5
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Maybe something here will help:

 https://www.samsung.com/us/support/answer/ANS00079028/

 

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