Question

Home Internet Gaming Problem

  • 21 September 2022
  • 91 replies
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91 replies

V
Userlevel 1

Got off the phone with another T-Mobile tech and they more or less said, gamers are screwed and you’re better off going with another ISP.  They are aware of all the issues with their service and multi-player gaming. X-Box I guess is the worst.  Issues of Latency over cellular networks are compounded with their Dynamic IP architecture baked into their modems. Their approach is to  work with service providers like Microsoft and other big companies (he mentioned Hulu) to better accommodate their structure rather than the other way around. Good luck with that! Sounds like rearchitecting to accommodate Static IP is a major lift. He didn’t mention anything about reverting to a previous state when it was working, but I get the feeling there is no going back. I think they’ll need to see a mass exodus of gamers and see the lost revenue before prioritizing/investing in a fix. It a shame.

M

I’ve had this issue for the past 3 weeks or so with World of Warships. Been going back and for with their tech support trying everything they suggested. Finally, on their suggestion,  I sent them a Wireshark report (which I have don’t really know how to read). They highlight a bunch of IP listings and responded:

In the network diagnostic report you sent, we see that the route to the game server changes very often (almost every second). The route is changed at the nodes of your ISP. Frequent route changes can cause unstable ping in the game and problems with the connection..

I think that it definitely is a TMHI issue with not accepting static IP addresses. Hopefully TMHI gets it sorted out soon. They broke it, they can fix it.

X
Userlevel 2

Im not nearly as tech savvy as most in here but maybe this will help( i dont know a fix lol) or make no difference to everyone with gaming problems. We have t mobile home internet(new style tower) and 3 phones 2 tablets all "unlimited". We started experiencing gaming issues around december also but what i have to add to this is somewhat different than what has been discussed. We have issues with our xbox games glitching and lagging but we also run all our phones and tablets on their own internet not the wifi and we have been experiencing the same type of and frequency of lagging and glitching across all devices on or off wifi. Before december we regularly got about 40 ping but now i just tested tonight out of frustration and ookla says 91 idle ping 495 download ping and 1160 upload ping, were 179 down 47 up and basically the same on wifi or mobile data for what all thats worth for everyone.   

Tldr. Not so sure its your modems as it is the service provided to you no point resetting modems lol

I believe it's the modems not transmitting the correct traffic. The only issues I've had besides this for the 8 months I've had the service, is a slight hiccup in connection every once in a while. Just everything will disconnect for a second; discord, steam, YouTube, etc, and then it all comes back immediately.

 

Since the December update or whatever, this has been a different type of connectivity issue, and much more frequent. It's basically impossible to use the service for multiplayer games now, which isn't what I signed up for. I got no notice or anything that they were changing anything. If they're really going the route of "it's not for gaming", then they should have said that when I initially signed up, or notified me in an email that changes were happening.

It's safe to assume that most people with an internet connection are also using it for online gaming, so it's insane to me that they're just letting this issue go on like this for months. 

I'm rarely home so I can't check every day, but I would have cancelled it already if it was a daily fight to connect to anything. 

Gonna give it another month and see if they fix the problem before switching to a local internet service. Slower speeds but at least I'll be able to actually use the service I'm paying for, because this is beyond frustrating.

S

Im not nearly as tech savvy as most in here but maybe this will help( i dont know a fix lol) or make no difference to everyone with gaming problems. We have t mobile home internet(new style tower) and 3 phones 2 tablets all "unlimited". We started experiencing gaming issues around december also but what i have to add to this is somewhat different than what has been discussed. We have issues with our xbox games glitching and lagging but we also run all our phones and tablets on their own internet not the wifi and we have been experiencing the same type of and frequency of lagging and glitching across all devices on or off wifi. Before december we regularly got about 40 ping but now i just tested tonight out of frustration and ookla says 91 idle ping 495 download ping and 1160 upload ping, were 179 down 47 up and basically the same on wifi or mobile data for what all thats worth for everyone.   

Tldr. Not so sure its your modems as it is the service provided to you no point resetting modems lol

G
Badge

We’ve had TMHI for a few months now and since then, my daughter hasn’t been able to join any Minecraft worlds she’s invited to or any Xbox parties due to strict NATs on her Xbox One, husbands PS4 and my Nintendo Switch. Tried connecting a router and got the DoubleNAT issue. So I’m really shocked a lot of you here have been able to play until whatever the new update did recently. Did you guys have a strict NAT and it worked anyway?

V
Userlevel 1

Exact same issue. I’ve been a customer for months and just started seeing this happen after about 30-40 minutes of any multiplayer game. I’ve tried 2 different Nokia modems, and even went in store to exchange for a different model with an LCD on the front, model FAST 5688W. Support confirmed this new unit is on the latest Firmware. 

We have tried running multiple streaming services, multiple security cameras, but as soon as a game connects the 30-40 minute countdown to loosing service starts. My first ticket into support was in November 2022 and I am still having this issue in January 2023 but they have not been able to connect this issue in the forms to my issue.

Going to try and use Express VPN or something to make a Static IP and see if that helps.

ttyler83, any luck with Express VPN? Our issues are isolated to the X-Box. Gaming on PC works fine.

Q

We are having the exact same problem as all of you. Can't stay connected to any mutliplayer game for more than a few minutes. Began around the first weeks of December 2022 for us. Complained to local store in January, sent us to customer service, and the girl I got just straight up told me that she didn't think TMobile was going to be a good option for gaming from now on. I was in shock. We've been with them since they rolled out home internet, and have all our cell phones through TMobile. It was like "see ya. You were in while it was new (read: good)." I'm glad some of you got a tech rep who has provided a little hope, but I'm wondering if they aren't leading you on due to some deliberate blocking we noticed.

We identified the issue as being the high latency spikes that weren't present previously as the culprit by using a variety of tools. Everything else works, so we bought ExpressVPN hoping it would smooth out the ping. We tried the DNS for the console ExpressVPN gave us but it didn't help. Then we set up a hotspot on a laptop (had to use a third-party app, Dynu I think, in order to register it on Express). Once it was set up, I connected the console, and it was immediately SHUT DOWN BY VPN BLOCKERS. This was proved bc on the laptop we could get any website EXCEPT ones even remotely connected to VPN services. Surf Shark, Nord, even Fubo (!) were all blocked. TMobile is aggressively stopping consoles from accessing VPNs from what we experienced. We felt like we were just given a pink finger.

G
Userlevel 1

I’ve also been having the same problem since mid-December. Doesn’t matter the server or the game, I’m kicked within five minutes. I’ve tried downgrading from 5G to LTE, I’ve taken my laptop with my mobile hotspot to different locations in order to connect to a different tower with better signal, nothing helps. I even went so far as to buy a new mobile hotspot. The responses I’m getting from customer service border on gaslighting.

I was able to play games just fine for six months on Tmobile’s 5G, even with a not-so-great signal, and for five years before that on Sprint with one iffy bar of LTE. Now they’re trying to tell me that my issue is simply because of a weak signal or network congestion. It’s gratifying to see so many others with the same issue.

It’s maddening. I would really love to be able to stay with Tmobile. Until this I’ve been overwhelmingly happy with the service, it’s been a game changer in my rural area, and recommended it to many others. But if this isn’t resolved soon, if they can’t even be upfront about the existence of an issue, I might have to jump ship.   

It annoying and I wish they could fix this cuz I’m kinda stuck with them for now

Last night I did not experience any issues gaming at all. Apex legends, Oculus pop one, MWW2 no issues. The night before several issues staying in a game. I am hoping a miracle happened and it was patched or it was a one time issue. Is the problem fixed for all of you also? 

 

Same for me, I was able to play last night with no issues at all!

I had one day last weekend where I was able to play a few hours solid of CSGO, but my brother was having issues later on at night. He's on an entirely separate line as well so who knows if it's actually fixed.

 

Been saying it for a while, they should just roll back whatever they did. 

yup, spoke too soon, having issues again tonight

X
Userlevel 2

I’ve also been having the same problem since mid-December. Doesn’t matter the server or the game, I’m kicked within five minutes. I’ve tried downgrading from 5G to LTE, I’ve taken my laptop with my mobile hotspot to different locations in order to connect to a different tower with better signal, nothing helps. I even went so far as to buy a new mobile hotspot. The responses I’m getting from customer service border on gaslighting.

I was able to play games just fine for six months on Tmobile’s 5G, even with a not-so-great signal, and for five years before that on Sprint with one iffy bar of LTE. Now they’re trying to tell me that my issue is simply because of a weak signal or network congestion. It’s gratifying to see so many others with the same issue.

It’s maddening. I would really love to be able to stay with Tmobile. Until this I’ve been overwhelmingly happy with the service, it’s been a game changer in my rural area, and recommended it to many others. But if this isn’t resolved soon, if they can’t even be upfront about the existence of an issue, I might have to jump ship.   

It annoying and I wish they could fix this cuz I’m kinda stuck with them for now

Last night I did not experience any issues gaming at all. Apex legends, Oculus pop one, MWW2 no issues. The night before several issues staying in a game. I am hoping a miracle happened and it was patched or it was a one time issue. Is the problem fixed for all of you also? 

 

Same for me, I was able to play last night with no issues at all!

I had one day last weekend where I was able to play a few hours solid of CSGO, but my brother was having issues later on at night. He's on an entirely separate line as well so who knows if it's actually fixed.

 

Been saying it for a while, they should just roll back whatever they did. 

G
Userlevel 1

I’ve also been having the same problem since mid-December. Doesn’t matter the server or the game, I’m kicked within five minutes. I’ve tried downgrading from 5G to LTE, I’ve taken my laptop with my mobile hotspot to different locations in order to connect to a different tower with better signal, nothing helps. I even went so far as to buy a new mobile hotspot. The responses I’m getting from customer service border on gaslighting.

I was able to play games just fine for six months on Tmobile’s 5G, even with a not-so-great signal, and for five years before that on Sprint with one iffy bar of LTE. Now they’re trying to tell me that my issue is simply because of a weak signal or network congestion. It’s gratifying to see so many others with the same issue.

It’s maddening. I would really love to be able to stay with Tmobile. Until this I’ve been overwhelmingly happy with the service, it’s been a game changer in my rural area, and recommended it to many others. But if this isn’t resolved soon, if they can’t even be upfront about the existence of an issue, I might have to jump ship.   

It annoying and I wish they could fix this cuz I’m kinda stuck with them for now

Last night I did not experience any issues gaming at all. Apex legends, Oculus pop one, MWW2 no issues. The night before several issues staying in a game. I am hoping a miracle happened and it was patched or it was a one time issue. Is the problem fixed for all of you also? 

 

Same for me, I was able to play last night with no issues at all!

T

The connection quality is always good（not very good or excellent）anywhere in my house. Whether I use Ethernet or WIFI，the download speed is always 10- 30 and changes frequently. Sometimes it is even less than ten. My ping is high and unstable when I play Valorant. I would like to switch to other internet provider.

D
Badge

I took my TMHI back and switched to the Verizon Home Internet. The VHI works great and had a user interface to forward ports. Its about $20 more/month with a line but has better speeds and I dont have to use a work-around with a VPN. I do hope they patch it because it seemed like a viable alternative.

M

Last night I did not experience any issues gaming at all. Apex legends, Oculus pop one, MWW2 no issues. The night before several issues staying in a game. I am hoping a miracle happened and it was patched or it was a one time issue. Is the problem fixed for all of you also? 

M

I recently started test driving T-Mobile home internet at my house, and it's worked great for everything except games, where I'm having a weird issue with some of them. When I try to play Apex Legends on PC, the game will connect and play really smooth for anywhere from 1-3 minutes, and then all communication will be lost, which will take 20 seconds for the game to kick me out to the main menu. If I go back into the game from the main menu, it'll work fine untill the 1-3 minutes elapses.

 

During all of this my PC never loses connection, and this issue occurs over wifi and ethernet. This issue probably does not lie with the game as this issue does not occur with other ISPs, and it did not coincide with an update.

 

A similar issue is happening with Splatoon 3 on the Nintendo Switch, where the game will play superb for 30 seconds to 2 minutes before dropping the connection. 

 

Is this a known issue with the service or gateway, is there anyway I can debug my connection, and does anyone know anyway that could possibly remedy the situation? I'd love to keep the home internet, but one of the main things I use the internet for is games, meaning this service wouldn't work for me.

Last night I did not experience any issues gaming at all. Apex legends, Oculus pop one, MWW2 no issues. The night before several issues staying in a game. I am hoping a miracle happened and it was patched or it was a one time issue. Is the problem fixed for all of you also? 

M

I’ve also been having the same problem since mid-December. Doesn’t matter the server or the game, I’m kicked within five minutes. I’ve tried downgrading from 5G to LTE, I’ve taken my laptop with my mobile hotspot to different locations in order to connect to a different tower with better signal, nothing helps. I even went so far as to buy a new mobile hotspot. The responses I’m getting from customer service border on gaslighting.

I was able to play games just fine for six months on Tmobile’s 5G, even with a not-so-great signal, and for five years before that on Sprint with one iffy bar of LTE. Now they’re trying to tell me that my issue is simply because of a weak signal or network congestion. It’s gratifying to see so many others with the same issue.

It’s maddening. I would really love to be able to stay with Tmobile. Until this I’ve been overwhelmingly happy with the service, it’s been a game changer in my rural area, and recommended it to many others. But if this isn’t resolved soon, if they can’t even be upfront about the existence of an issue, I might have to jump ship.   

It annoying and I wish they could fix this cuz I’m kinda stuck with them for now

Last night I did not experience any issues gaming at all. Apex legends, Oculus pop one, MWW2 no issues. The night before several issues staying in a game. I am hoping a miracle happened and it was patched or it was a one time issue. Is the problem fixed for all of you also? 

 

M

I’ve also been having the same problem since mid-December. Doesn’t matter the server or the game, I’m kicked within five minutes. I’ve tried downgrading from 5G to LTE, I’ve taken my laptop with my mobile hotspot to different locations in order to connect to a different tower with better signal, nothing helps. I even went so far as to buy a new mobile hotspot. The responses I’m getting from customer service border on gaslighting.

I was able to play games just fine for six months on Tmobile’s 5G, even with a not-so-great signal, and for five years before that on Sprint with one iffy bar of LTE. Now they’re trying to tell me that my issue is simply because of a weak signal or network congestion. It’s gratifying to see so many others with the same issue.

It’s maddening. I would really love to be able to stay with Tmobile. Until this I’ve been overwhelmingly happy with the service, it’s been a game changer in my rural area, and recommended it to many others. But if this isn’t resolved soon, if they can’t even be upfront about the existence of an issue, I might have to jump ship.   

It annoying and I wish they could fix this cuz I’m kinda stuck with them for now

M

I recently started test driving T-Mobile home internet at my house, and it's worked great for everything except games, where I'm having a weird issue with some of them. When I try to play Apex Legends on PC, the game will connect and play really smooth for anywhere from 1-3 minutes, and then all communication will be lost, which will take 20 seconds for the game to kick me out to the main menu. If I go back into the game from the main menu, it'll work fine untill the 1-3 minutes elapses.

 

During all of this my PC never loses connection, and this issue occurs over wifi and ethernet. This issue probably does not lie with the game as this issue does not occur with other ISPs, and it did not coincide with an update.

 

A similar issue is happening with Splatoon 3 on the Nintendo Switch, where the game will play superb for 30 seconds to 2 minutes before dropping the connection. 

 

Is this a known issue with the service or gateway, is there anyway I can debug my connection, and does anyone know anyway that could possibly remedy the situation? I'd love to keep the home internet, but one of the main things I use the internet for is games, meaning this service wouldn't work for me.

Same with me I keep going all over YouTube trying to figure out if it is my problem on my Xbox trying to figure it out and I realize that it’s was my Wi-Fi router from whenever I switch from xinfinity to T-Mobile 5g router and been really annoying and it literally would be amazing if T-Mobile could fix this cuz I’m kinda stuck with them for now

T

I’m having the same issue on Oculus Quest. I’m able to play online games for about 60 seconds then it kicks me out. Also tried connecting through a router that is connected to the TMobile modem and still didn’t work. 

Went over to a friends house to try just to verify it wasn’t my headset and it works fine. 

Very frustrating, I’ll probably have to drop T-Mobile. Good price but not worth it if I can’t use it. 

Same here.  Friend fired up AT&T hotspot and now Quest works fine.  It’s false advertising that it supports gaming. Neither PS4 nor Quest work over TMHI unless conditions are perfect.  Sick and tired of losing matches and money because of TMHI

 

D
Badge

What T-Mobile told me, the only work around thus far is to use a VPN to solve the online gaming.  Not sure if this will fix the Nat Type.  Anyone use a different service?  I am able to return mine.

Mister36
Userlevel 1

​​​​I talked with a T-mobile rep and they are aware of this issue but are still trying I troubleshooting. Related to a firmware update they pushed out to the routers. Much of the problem he thinks is traceable to how the Dynamic IP behaves that various gaming consoles and websites don't like. The tech agreed that much of the problem might be solved if T-Mobile gave consumers Static IP options (available only to Businesses right now). Fingers crossed that they'll get a fix out soon because everything else with T-mobile internet has been great for us!

I am experiencing the exact same issues with my T-Mobile home internet. While this is probably true, I have also tried playing off my cellphone hotspot and I experience the exact same random disconnects. 350 down and 30 up isn’t worth a $1 if it’s gonna disconnect every minute. Several friends and I going back to cable internet because of this one issue. It’s a complete deal breaker.

Everyone I know that is having this issue have the older grey cylinder modems. I’m guessing this is happening with all models, but just to confirm does anyone have one of the newer model towers, and are you also experiencing these issues? 

I am also having this issue but I have one of the newer black cube kvd21 boxes. Wish they would roll back that last update soon because this is a deal breaker for me and my kids.

If they are working on it that’s good news. I’ve seen posts around the internet that people had problems like this for a few weeks then it stopped, maybe it’s related to work they are doing. If it was firmware related, I got the latest for the 5G21 back in September, and unless it was just slowly getting worse over the weeks, what I am experiencing now is nothing like back then.

Does anyone with a Gray can recall getting issues back in September when the latest firmware dropped?

C

​​​​I talked with a T-mobile rep and they are aware of this issue but are still trying I troubleshooting. Related to a firmware update they pushed out to the routers. Much of the problem he thinks is traceable to how the Dynamic IP behaves that various gaming consoles and websites don't like. The tech agreed that much of the problem might be solved if T-Mobile gave consumers Static IP options (available only to Businesses right now). Fingers crossed that they'll get a fix out soon because everything else with T-mobile internet has been great for us!

I am experiencing the exact same issues with my T-Mobile home internet. While this is probably true, I have also tried playing off my cellphone hotspot and I experience the exact same random disconnects. 350 down and 30 up isn’t worth a $1 if it’s gonna disconnect every minute. Several friends and I going back to cable internet because of this one issue. It’s a complete deal breaker.

Everyone I know that is having this issue have the older grey cylinder modems. I’m guessing this is happening with all models, but just to confirm does anyone have one of the newer model towers, and are you also experiencing these issues? 

I am also having this issue but I have one of the newer black cube kvd21 boxes. Wish they would roll back that last update soon because this is a deal breaker for me and my kids.

Mister36
Userlevel 1

Just now - joined a Halo Infinite public game - disconnected almost immediately. Waited two minutes, joined again, then had no issues. Game after that, disconnected immediately.  It just doesn’t make any sense. Maybe it’s because something on the backend is changing IP at certain points and certain games don’t like it? 

X
Userlevel 2

Is anyone experiencing their internet cutting 9ut? This be the 3rd time I had to unplug the router

This particular thread/forum isn’t about general disconnects - which do happen - but rather very specific issues of being dropped while playing games or other applications. Unfortunately this last Friday and today I’ve noticed it’s started making my work laptop lose connection to my softphone service (Cisco Jabber) which previously had no issues - this is while connecting through a VPN that seems to not have any issues, but I’m also noticing my PC saying it doesn’t have a connection briefly at the same time (Even though I am hardwired in directly to the gateway)

Also, Vermintide 2 I can now safely add to the list of affected games. 

Overall the service is stable, speeds good, videos no problem, etc. It’s just the very specific dropping of certain connection types which *didn’t happen before* - I even did a deep factory reset of my Gateway yesterday and I’m not sure it did anything. 

Same for me, today my work VPN keeps dropping and yet speeds stay fine.  I’ve had to reboot 3 times, after a reboot the VPN stays stable for 40 minutes to an hour then starts flaking out.  Like you said, this is new behavior that started mid december for me.

Is anyone experiencing their internet cutting 9ut? This be the 3rd time I had to unplug the router

This particular thread/forum isn’t about general disconnects - which do happen - but rather very specific issues of being dropped while playing games or other applications. Unfortunately this last Friday and today I’ve noticed it’s started making my work laptop lose connection to my softphone service (Cisco Jabber) which previously had no issues - this is while connecting through a VPN that seems to not have any issues, but I’m also noticing my PC saying it doesn’t have a connection briefly at the same time (Even though I am hardwired in directly to the gateway)

Also, Vermintide 2 I can now safely add to the list of affected games. 

Overall the service is stable, speeds good, videos no problem, etc. It’s just the very specific dropping of certain connection types which *didn’t happen before* - I even did a deep factory reset of my Gateway yesterday and I’m not sure it did anything. 

Interesting. I work from home through a VPN and am getting booted several times a day. I didn’t consider it being on my end and another component to the gaming and MyQ issues. I kept asking my coworkers to restart my computer. Sigh.

I’m glad to see I’m not the only one - the most annoying part about this problem is it’s wildly inconsistent - I’m an IT guy and I can troubleshoot and deep dive into these things, but because I can’t really do anything with what is probably the cause (my trash can) all I can do is maybe apply some workarounds. I connected my Nighthawk R5700v2 that I had before I switched over to TMHI last year december and after putting it into bridge mode and connecting my devices to the router, my work laptop issues stopped - however I’m not sure if it affected my gaming stuff, as I did time out once playing TF2 within 1-2 minutes, but then ran another session and went 20-30 without a problem.

Is it caused by a certain tower/connection type? Congestion? I just can’t tell. Rebooting the gateway would sometimes have no effect. Games work for a bit then fail, which means it’s not just “it doesn’t work”, it does until something specific happens then I time out. It’s not just old games either that might have poorly designed/outdated protocol network settings. 

I’ve seen lots of old posts that say “TMHI is not for gaming” and yes, there might be a bit more latency, but that’s worth $30 or whatever the difference was for me and using Xfinity, and I don’t use consoles which were mostly the main culprit; since I started just over a year ago, I didn’t have any *disconnects* and things just failing until the last 2-1.5 months. This is new and frustrating - and along with this I think my area has gotten MORE 5G ultra coverage around me too.

Yeah, and it's not like the internet itself is disconnecting, either. Everything else is working perfectly fine. It's like they're specifically filtering the traffic used by certain ports. 

 

Did they just underestimate how many users they would have with an unlimited data plan? If they came right out and said it, I would pay more, I just want to be able to use what I'm paying for.

It doesn’t seem like congestion to me. Gaming, relatively wise, takes up very little bandwidth, (unless you count downloading CoD Warzone as “gaming” but hey I don’t do that lol). They’d want to look at streaming services to cut down bandwidth...I’d hope they would know this. 

Yeah, when it comes to downloading games it works amazing, just any kind of game needing a connection like CSGO it drops within minutes. Had a decent few hours without any issues earlier today, but Quake Champions couldn't hold for longer than a minute.

G
Userlevel 1

The rep told me the reason it’s happening is these games require a static IP address and T-Mobile does not allow that for security and it will not be changing. But again, prior to December we didn’t have many issues.

lol what a joke...

Mister36
Userlevel 1

Is anyone experiencing their internet cutting 9ut? This be the 3rd time I had to unplug the router

This particular thread/forum isn’t about general disconnects - which do happen - but rather very specific issues of being dropped while playing games or other applications. Unfortunately this last Friday and today I’ve noticed it’s started making my work laptop lose connection to my softphone service (Cisco Jabber) which previously had no issues - this is while connecting through a VPN that seems to not have any issues, but I’m also noticing my PC saying it doesn’t have a connection briefly at the same time (Even though I am hardwired in directly to the gateway)

Also, Vermintide 2 I can now safely add to the list of affected games. 

Overall the service is stable, speeds good, videos no problem, etc. It’s just the very specific dropping of certain connection types which *didn’t happen before* - I even did a deep factory reset of my Gateway yesterday and I’m not sure it did anything. 

Same for me, today my work VPN keeps dropping and yet speeds stay fine.  I’ve had to reboot 3 times, after a reboot the VPN stays stable for 40 minutes to an hour then starts flaking out.  Like you said, this is new behavior that started mid december for me.

Is anyone experiencing their internet cutting 9ut? This be the 3rd time I had to unplug the router

This particular thread/forum isn’t about general disconnects - which do happen - but rather very specific issues of being dropped while playing games or other applications. Unfortunately this last Friday and today I’ve noticed it’s started making my work laptop lose connection to my softphone service (Cisco Jabber) which previously had no issues - this is while connecting through a VPN that seems to not have any issues, but I’m also noticing my PC saying it doesn’t have a connection briefly at the same time (Even though I am hardwired in directly to the gateway)

Also, Vermintide 2 I can now safely add to the list of affected games. 

Overall the service is stable, speeds good, videos no problem, etc. It’s just the very specific dropping of certain connection types which *didn’t happen before* - I even did a deep factory reset of my Gateway yesterday and I’m not sure it did anything. 

Interesting. I work from home through a VPN and am getting booted several times a day. I didn’t consider it being on my end and another component to the gaming and MyQ issues. I kept asking my coworkers to restart my computer. Sigh.

I’m glad to see I’m not the only one - the most annoying part about this problem is it’s wildly inconsistent - I’m an IT guy and I can troubleshoot and deep dive into these things, but because I can’t really do anything with what is probably the cause (my trash can) all I can do is maybe apply some workarounds. I connected my Nighthawk R5700v2 that I had before I switched over to TMHI last year december and after putting it into bridge mode and connecting my devices to the router, my work laptop issues stopped - however I’m not sure if it affected my gaming stuff, as I did time out once playing TF2 within 1-2 minutes, but then ran another session and went 20-30 without a problem.

Is it caused by a certain tower/connection type? Congestion? I just can’t tell. Rebooting the gateway would sometimes have no effect. Games work for a bit then fail, which means it’s not just “it doesn’t work”, it does until something specific happens then I time out. It’s not just old games either that might have poorly designed/outdated protocol network settings. 

I’ve seen lots of old posts that say “TMHI is not for gaming” and yes, there might be a bit more latency, but that’s worth $30 or whatever the difference was for me and using Xfinity, and I don’t use consoles which were mostly the main culprit; since I started just over a year ago, I didn’t have any *disconnects* and things just failing until the last 2-1.5 months. This is new and frustrating - and along with this I think my area has gotten MORE 5G ultra coverage around me too.

Yeah, and it's not like the internet itself is disconnecting, either. Everything else is working perfectly fine. It's like they're specifically filtering the traffic used by certain ports. 

 

Did they just underestimate how many users they would have with an unlimited data plan? If they came right out and said it, I would pay more, I just want to be able to use what I'm paying for.

It doesn’t seem like congestion to me. Gaming, relatively wise, takes up very little bandwidth, (unless you count downloading CoD Warzone as “gaming” but hey I don’t do that lol). They’d want to look at streaming services to cut down bandwidth...I’d hope they would know this. 

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