Home Internet Gaming Problem

ttyler83
First activity
1 reply
1 year ago
5 January 2023

Exact same issue. I’ve been a customer for months and just started seeing this happen after about 30-40 minutes of any multiplayer game. I’ve tried 2 different Nokia modems, and even went in store to exchange for a different model with an LCD on the front, model FAST 5688W. Support confirmed this new unit is on the latest Firmware.

We have tried running multiple streaming services, multiple security cameras, but as soon as a game connects the 30-40 minute countdown to loosing service starts. My first ticket into support was in November 2022 and I am still having this issue in January 2023 but they have not been able to connect this issue in the forms to my issue.

Going to try and use Express VPN or something to make a Static IP and see if that helps.

Userlevel 1

Mister36
Learner
11 replies
1 year ago
10 January 2023

I talked with a T-mobile rep and they are aware of this issue but are still trying I troubleshooting. Related to a firmware update they pushed out to the routers. Much of the problem he thinks is traceable to how the Dynamic IP behaves that various gaming consoles and websites don't like. The tech agreed that much of the problem might be solved if T-Mobile gave consumers Static IP options (available only to Businesses right now). Fingers crossed that they'll get a fix out soon because everything else with T-mobile internet has been great for us!

I am experiencing the exact same issues with my T-Mobile home internet. While this is probably true, I have also tried playing off my cellphone hotspot and I experience the exact same random disconnects. 350 down and 30 up isn’t worth a $1 if it’s gonna disconnect every minute. Several friends and I going back to cable internet because of this one issue. It’s a complete deal breaker.

Everyone I know that is having this issue have the older grey cylinder modems. I’m guessing this is happening with all models, but just to confirm does anyone have one of the newer model towers, and are you also experiencing these issues?

I am also having this issue but I have one of the newer black cube kvd21 boxes. Wish they would roll back that last update soon because this is a deal breaker for me and my kids.

If they are working on it that’s good news. I’ve seen posts around the internet that people had problems like this for a few weeks then it stopped, maybe it’s related to work they are doing. If it was firmware related, I got the latest for the 5G21 back in September, and unless it was just slowly getting worse over the weeks, what I am experiencing now is nothing like back then.

Does anyone with a Gray can recall getting issues back in September when the latest firmware dropped?

M

I’ve also been having the same problem since mid-December. Doesn’t matter the server or the game, I’m kicked within five minutes. I’ve tried downgrading from 5G to LTE, I’ve taken my laptop with my mobile hotspot to different locations in order to connect to a different tower with better signal, nothing helps. I even went so far as to buy a new mobile hotspot. The responses I’m getting from customer service border on gaslighting.

I was able to play games just fine for six months on Tmobile’s 5G, even with a not-so-great signal, and for five years before that on Sprint with one iffy bar of LTE. Now they’re trying to tell me that my issue is simply because of a weak signal or network congestion. It’s gratifying to see so many others with the same issue.

It’s maddening. I would really love to be able to stay with Tmobile. Until this I’ve been overwhelmingly happy with the service, it’s been a game changer in my rural area, and recommended it to many others. But if this isn’t resolved soon, if they can’t even be upfront about the existence of an issue, I might have to jump ship.

It annoying and I wish they could fix this cuz I’m kinda stuck with them for now

I found that UDP is not supported for video games. I had to switch providers. Whats the purpose for internet if it cannot be used for video games as well.

D

Dakotasbub
First activity
1 reply
1 year ago
18 April 2023

Had the service for about a year no major issues other than some slight slow downs in the evening until the Past couple months random disconnects for 20- seconds and reconnects could be 5 min could be 30 hrs between instances. Happens while watching youtube or especially when playing COD, complain 2 weeks ago they supposedly updated my firmware and I had no issues for 11 days, problem returns, app show gateway losing all bars when disconnects happen, network stays connected to all devices but everything wired or wifi loses internet connectivity. Complain again they send me an Arcadyan to replace my Nokia now I'm at 1/10 of the speed and can't even connect to a match at all without timing out. About fed up!!

X

Userlevel 2

XCOATX
Learner
14 replies
1 year ago
13 January 2023

I’ve also been having the same problem since mid-December. Doesn’t matter the server or the game, I’m kicked within five minutes. I’ve tried downgrading from 5G to LTE, I’ve taken my laptop with my mobile hotspot to different locations in order to connect to a different tower with better signal, nothing helps. I even went so far as to buy a new mobile hotspot. The responses I’m getting from customer service border on gaslighting.

I was able to play games just fine for six months on Tmobile’s 5G, even with a not-so-great signal, and for five years before that on Sprint with one iffy bar of LTE. Now they’re trying to tell me that my issue is simply because of a weak signal or network congestion. It’s gratifying to see so many others with the same issue.

It’s maddening. I would really love to be able to stay with Tmobile. Until this I’ve been overwhelmingly happy with the service, it’s been a game changer in my rural area, and recommended it to many others. But if this isn’t resolved soon, if they can’t even be upfront about the existence of an issue, I might have to jump ship.

It annoying and I wish they could fix this cuz I’m kinda stuck with them for now

Last night I did not experience any issues gaming at all. Apex legends, Oculus pop one, MWW2 no issues. The night before several issues staying in a game. I am hoping a miracle happened and it was patched or it was a one time issue. Is the problem fixed for all of you also?

Same for me, I was able to play last night with no issues at all!

I had one day last weekend where I was able to play a few hours solid of CSGO, but my brother was having issues later on at night. He's on an entirely separate line as well so who knows if it's actually fixed.

Been saying it for a while, they should just roll back whatever they did.

D

daxlw
Learner
9 replies
1 year ago
10 January 2023

What T-Mobile told me, the only work around thus far is to use a VPN to solve the online gaming. Not sure if this will fix the Nat Type. Anyone use a different service? I am able to return mine.

D

I’m having the same issue. Has anyone found a fix for this? I was thinking maybe hooking the t mobile modem/router up to a different router that has more options like DMX, UPNP controls and port forwarding?

i tried to use another wifi 6 router with no luck. i tried with/without cable , no luck.

A

Air
First activity
1 reply
1 year ago
30 March 2023

Having the same issue mentioned here. We had the gray/white trash can for about a year with nearly NO ISSUES. Save for a little spottiness on occasion, which is expected in our rural-ish area. No big deal.

I was trying for a WFH job that required 10mb upload speed minimum. We were hitting maybe 5.5-6 with that router. So obviously we went to our local store and asked for help. They recommended the next model with was the sagecom or something like that. The black trash can. This was roughly a month ago. It worked, but it was even slower internet. Download and upload speeds dropped. Didn't get that job, obviously. Streaming TV is how we roll, and up until the big black trash can, we'd dealt with very minimal buffering. Not only did it begin to buffer, we were losing connection completely several times a day. We dealt with it. Gaming hadn't been affected yet.

Then two weeks ago, the gaming connectivity started having issues. My main is Fortnite, and like others, I load up just fine then get into a match and start lagging/dropping connection. Mine is instant, whereas I've seen other get a couple minutes up to forty-five. Regardless, this is unacceptable. Two days ago I'd had enough, so upon contacting tech support, she said coverage in my area is great - I'm in the MAGENTA area so internet should be perfect. But it's not. So it's a router issue. We're gonna send you a new router and that'll fix your problem because on our end, everything looks great.

Yesterday, we received the router, the Arcadyan (smaller black trash can) and last night it worked with minor lagging. I was at least able to play for a short-time without freezing every 20 seconds. Then last night before bed the internet shut off completely. Tried again today and now it's having the same issue. Freezing every 20 seconds then completely disconnecting me. Though every other device is running smoothly on the internet. As long as we're not gaming.

Here's the rundown from the two tech support calls today:

-Hard reset router and uninstall/reinstall TMHI app. Try adding a second network set to 2.4Ghz and run the gaming off that. Because gaming works best on 2.4Ghz. That didn't fix it, what do I do? Try it out for a couple days then give us another call.

*5 minutes later, frustrated as all get out, I call back*

-TMHI is not meant to handle gaming, but rather basic internet needs such as streaming and web surfing. Seriously? I'm just being upfront with you, I don't want to mislead you in any way. So what do we do? There are a lot of people in your area connecting to the towers, so speeds will be slow. Let's try some more troubleshooting. *instructs to reset everything, verifies SIM card is correct and working, suggest using an ethernet connection* Still no change. I hate that you're having this issue. Here are phone numbers for the manufacturers so you can contact them about your issues. Manufacturers for what? Your consoles. We've done everything on our end possible and connection looks perfect from here. It's probably a manufacturing issue with your Nintendo Switch and Playstation. So my Playstation and Switch both became faulty at exactly the same time after switching routers...and they're the problem? This is everything we did today. I'll give you a follow up call tomorrow to see how things are going.

*drives to McDonalds and connects to their free Wi-Fi and plays Fortnite with NO ISSUES*

I am disgusted and frustrated. T-Mobile, if you don't care about your gaming customers, JUST SAY THAT. Own up to it. You lowered your prices out of greed knowing everyone would flock to you and now you can't support the influx of usage. You put an update out on the routers and your customers are telling you it's broken....yet you do nothing. There is an issue here with YOUR service. I will be switching ISPs due to your negligence and unwillingness to provide for all your customers.

FYI, Vicky, Richard, and Rachel...it's not you. It's your employer. You all were great and very helpful. As best you could be with what you've been taught.

This is my exact situation!

Stopped working about a week or so ago. And called 3 different times.

They told me the speed looked perfect on their end, told me to reset the tower, check to see if the games I was trying to connect to were down, connect an Ethernet cable and pretty much every other option.
(we have 2 towers over here, tried both - both didn’t work and its the same situation)

I told them that I could use the hotspot on my phone with my PC and it worked better then the Home Internet System and they still weren't sure what was wrong.

Strangely enough two days ago it worked for that 1 single day, and now its back to disconnecting after 20 -30 sec again. I really want to like T Mobile, we have add their home internet for ruffly a year and this was never a problem, but now we are being told their internet isn't meant for gaming when we have been gaming on it the whole time we been using it. xd

G