I connected my netgear nighthawk AX4 router to the home 5G. All the lights on my netgear router are on. However there is no available network to connect. When I open the tmobile app I see my router as a connected device. The netgear app cannot see my router so I am unable to use that. Any help would be appreciated 🙏
Userlevel 7
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Is the Netgear router in AP Mode? The TMHI Gateway has routing functions and does not have a bridge mode setting.
Please check the lights on Netgear router to see if its connected properly.
1. Power LED
- Solid green or white: Your router is ready.
2. Internet LED
- Solid white: WiFi radios are operating.
- Blinking: The router is sending or receiving WiFi traffic.
WiFi Band LEDs
- Solid white: The corresponding WiFi radio is operating.
- Blinking: The router is sending or receiving traffic on the corresponding WiFi radio.
USB LEDs
- Off: No USB device is connected, or the Safely Remove Hardware button was pressed and you can remove the attached USB device.
- Blinking: A USB device is plugged in and is trying to connect.
- Solid green or white: A USB device is connected and ready.
Ethernet LEDs
The LED color indicates the speed: white or green for Gigabit Ethernet (1 Gbps) connections, and amber for 100 Mbps or 10 Mbps Ethernet connections.
- Off: No device is connected to this Ethernet port.
- Solid: A powered-on device is connected to the Ethernet port.
- Blinking: The port is sending or receiving traffic.
If all the lights are properly working as mentioned above, let me know. I will provide you further troubleshooting.
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