Can anyone tell me why I can not make calls or receive data while traveling in Germany? When I do make a call I get a message that the service is restricted or unavailable, thought I can receive a text from T-Mobile. I checked and my data roaming is on.
Best answer by syaoran
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+15
Do you have roaming enabled on your device? You can give Customer Care a call at 611 from your T-Mobile line or reach out to T-Mobile via DM on Facebook or Twitter to make sure there isn’t a roaming block active on your line.
Stop redirecting me to endless other departments and potentially more online or even real telephone monkeys. I am sick and tired of this crap. I have a number with you for years 1-818-585-8200. I am currently in South Africa for 4 months. What are the terms, actual full and detailed costs of operating my phone while I am here under my TMobile contract ? If this backwards and forwards continues i will simply change Verizon or appropriate other service.
+11
Stop redirecting me to endless other departments and potentially more online or even real telephone monkeys. I am sick and tired of this crap. I have a number with you for years 1-818-585-8200.
We are not a department of T-Mobile. This is a community forum and almost everyone here is just a customer, like you. The one or two T-Mobile employees who check in occasionally do not have access to your account information and couldn’t discuss it in a public forum if they did.
You can call T-Mobile’s international roaming support line for free from any T-Mobile phone (+1-505-998-3793).
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