I landed in Paris, France today and discovered that my Pixel 5 with the Magenta plan was not connected to a network. I checked my account, and international roaming was enabled. Need some help urgently
Best answer by formercanuck
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Userlevel 7
+14
I landed in Paris, France today and discovered that my Pixel 5 with the Magenta plan was not connected to a network. I checked my account, and international roaming was enabled. Need some help urgently
Check your APN settings that the roaming partner is selected.
Userlevel 7
+11
Diagnose the failure from the ground up: connection (bars), text, calls and data, in that order. Get to a WiFi signal and call T-Mobile International support at +1-505-998-3793 (free from your T-Mobile phone.)
While your ‘plan’ may have international roaming … you may need to validate on your device that data roaming/roaming is enabled.
What happens when you ‘scan’ for network ( Settings → Connections → Mobile Networks → Network Operators → disable ‘Select Automatically’ and Scan for networks.
If you don’t see any networks, …. you may have some issues.
If you get more than 1 carrier showing with network scan … try to select a different one.
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