Hello everyone, I am using an iphone 15 with dual e-sim. I am currently in Italy and my T mobile is not working. It always did so I am not sure what the problem is. I need help...please

No service | T-Mobile Community

Userlevel 7

+16

roaming/international roaming is turned on?

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~

A

alexsarno
Author
First activity
1 reply
4 months ago
8 December 2023

yes it is...

F

Userlevel 7

+16

i know esims have been mentioned numerous times over the last couple years about issues with roaming in some countries..not sure if this might be the case or not on your end.

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~

H

Userlevel 7

+13

HeavenM
Community Manager
922 replies
3 months ago
3 January 2024

Hey there @alexsarno Are you still traveling internationally? Have you been able to get your services working? I am happy to provide some suggestions if you still need help.

E

esaucedo83
First activity
1 reply
17 days ago
15 April 2024

Anyone know how to contact T-Mobile with out calling apparently i was talking to to T-Mobile Christopher through text on the T-Mobile app and telling them about some scamming on my account then all of a sudden my services were off can’t call out or anything

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