Franklin T9 Not Functioning After OTA firmware update

  • 8 December 2023
  • 1 reply
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My roommate purchased a Franklin T9 on Amazon and activated it with a prepaid plan so he can play games online. However, the device received a firmware update when he attempted to power it off. Since the update, his T9 will neither boot up to the Welcome screen nor provide him mobile hotspot service. There is no help on this topic in T-Mobile's support pages. Is there a fix for this issue? Please help.

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contact Franklin?

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~

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