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  • 308 Discussions
  • 1,439 Replies

308 Discussions

R
Rondiego22First activity
asked in Other Devices

I signed up for 5g internet but my pc wouldn't connect to the network. I never had internet and returned the device. I was still charged. I shouldn't have to pay for a service I never used.

I signed up for 5g internet but my pc wouldn't connect to the network. I never had internet and returned the device. I was still charged. I shouldn't have to pay for a service I never used

0
R
7 hours ago
P
PeacekeeperguitarFirst activity
asked in Other Devices

How to setup port forwarding rules on the 5G Home Gateway?

I am trying to setup port forwarding on the 5G Home Gateway. It looks like that functions does not exist. Does anyone know? 

0
P
3 days ago
saburo
saburoRookie
asked in Other Devices

5G Mobile Hotspot: location incorrect

I’ve had the 5G Hotspot box for a few months now. I have no specific issues with speed and connection. Sometimes my speeds gets pretty low but that’s only happened a handful of times. What I DO have an issue with is location services on my iPhone XR. Often, it shows me at my home address, not at work or wherever. Sometimes it resets to my exact location after a few hours; sometimes not. This doesn’t happen when I’m on the move, walking or driving, and it shows my exact location. But when I am static, any maps app shows me back at my home/billing location.Anyone else have this problem with the 5G Hotspot? Any fixes? Location corrects itself when I switch to an alternate wifi signal or cellular data, but sometimes resets itself back to my home/billing location. A T-Mo salesperson suggested replacing the battery on the phone but that didn’t solve things either. My privacy/location services settings on the phone are also where they should be.

2
saburo
4 days ago
L
lgrotheFirst activity
asked in Other Devices

Can I cancel my 5G MiFi M2000 hotspot account?

I added a line to my account in roughly 7/22 to support a Zoom meeting we were having in a facility without WIFI. This worked fine until roughly 1/22 when it failed miserably. We were having bad weather that week but found, after that week, it never worked sufficiently to be useful again.We updated the firmware, checked for best signal strength (we always had at least 3  bars) and all other options and finally sought out another solution.I now have a 5G MiFi M2000 that I’d like to return to T-mobile as it’s useless to me.I can find no way  to do this on the website. I still have ~$200 to pay off this device.If I go to a t-mobile store (inconvenient for me), what can I expect? Presuming, at the least, I will be “stuck” with the 5G MiFi M2000, is there a market for these? Where can I get rid of it (e.g. eBay?, other options?)Thanks in advance for your help...

1
gramps28
Pillar
5 days ago
C
chipsalmenFirst activity
asked in Other Devices

T-Mobile Hotspot

The hotspot box turns on but it doesn’t usually show the arrows that goes up and down to show that it has a connection. It’s been doing this ever since I came back home to it and it was still on the charger ever since I left. What do I do?

0
C
8 days ago
C
CMBennettFirst activity
asked in Other Devices

How to Connect HP DeskJet 4100 wifi printer to T-Mobile 5G ower

I have an HP DeskJet 4100 that connected fine via Wi-Fi to my former Spectrum router. No idea how to connect it to this T-Mobile 5G tower. Do I need to buy something to hook to one of the T-Mobile 5G Ethernet ports to put this printer back on the network?

1
F
Pillar
8 days ago
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bhupradeyFirst activity
asked in Other Devices

unable to connect Chamberlain Liftmaster garage door opener (myQ app) to T-mobile 5G internet

I have been using the T-mobile home internet for a week now. It works just fine except that my Chamberlion LiftMaster garage door opener (myQ app) cannot connect to it. I would appreciate it if anyone could suggest a solution. Thanks in advance.

5
H
5 days ago
S
stokanatorFirst activity
asked in Other Devices

Modem/Router Fast 5688W

I have 2 USB-C external modems (500GB each) and when connected to the USB-C port on the back of the modem there is nothing in the app, or through the browser using 192.168.12.1. I’ve tried everything I can think of and there is also nothing in the modems owners manual giving any directions. My end goal is just to share and external drive with my home network.

0
S
16 days ago
J
JL23First activity
asked in Other Devices

Cannot switch call from phone to Samsung Galaxy 4 Classic watch

Hi,I can transfer a call from my Galaxy 4 Classic watch to my OnePlus 9 phone but cannot transfer in the other direction (from phone to watch). Pressing the option that supposedly does that has no effect. This used to work, although it might have been on my OnePlus 6 (same watch). I cannot remember if this problem started when I got the new phone or if it initially worked on the new phone. I have tried resetting the watch.Thank you.

0
J
20 days ago
Z
ziliwangRookie
asked in Other Devices

How to connect my andraoid phone to 2.4 GHz Wi-Fi of T-Moblie Gateway?

I am using a T-Mobile Gateway as my home Wi-Fi network instead of a regular router. Recently, I tried to connect a smart device (a Wi-Fi dimmer switch) to the network using the Smart Life app. However, this device only supports 2.4 GHz Wi-Fi, not 5 GHz. I understand that the T-Mobile Gateway is a dual-band and supports both 2.4 GHz and 5 GHz frequencies, but I cannot find an option to select either of these frequencies exclusively. The auto-connection feature sometimes shows 5G and sometimes shows 2.4G/5G but never displays 2.4G alone (please refer to the attached screenshot). When I attempt to set up the device via the Smart Life app on my smartphone, it always displays the message "Your mobile phone is connected to 5 GHz Wi-Fi. If the device does not support 5 GHz Wi-Fi, please change to 2.4 GHz Wi-Fi" even though the connection of my andriod phone was showing 2.4G/5G. How can I connect to the 2.4 GHz Wi-Fi instead of the 5 GHz Wi-Fi in this case?

14
Z
14 days ago
T
ttocsSpeaker
asked in Other Devices

moto g 5g question

Hi all.  Does anyone know what the "silent" shown in the screen shot means.  It was on since day one and nothing is silent as far as notifications or ringtones are concerned.  I can usually poke around the settings and the internet to find these things out, but this one has me stumped.  Thanks for any info. 

19
gramps28
Pillar
20 days ago
M
Mattn48838First activity
asked in Other Devices

sleep number bed wifi issues

After switching over to the 5G network from T-Mobile I found that my sleep number bed was disconnected and would need to be switched over to the new Wi-Fi network. While attempting to do so the bed doesn't seem to pick up the wi-fi at all. I've tried switching to the 2.4 gigahertz Network as well but nothing seems to work and the bed won't pick up the Wi-Fi. Has anyone else experienced something like this or possibly found a way to fix this problem?

6
F
Pillar
25 days ago
S
SCTVtechFirst activity
asked in Other Devices

Losing 2.4G internet connection

I use LTE routers to connect to 6 digital signs in different locations where there is no local wi-fi network.  I set routers up to stay on (no sleep), 2.4 broadcast only,and a 2 GB limitation per month to match up with my data plan.  For two months these worked fine.  Now 5 out of the 6 are emitting a wi-fi signal but no connection to the internet.  I have not exceeded data usage.  Bill is automatically paid.  Is there a set-up setting / process I have missed?

0
S
1 month ago
N
NayFirst activity
asked in Other Devices

hotspot

Why won’t my T-Mobile hotspot box turn on even if it has a full charge

0
N
1 month ago
Z
ZawerFirst activity
asked in Other Devices

Secondary WiFi network not seen by devices

T-mobile device:NOK 5G21 GATEWAY GRY CP0It has the standard 5/2.4 default network, but this network does not work with our roomba. So I created a 2.4 network for it to connect to;however, this new network is not visible on any device we have.I have played with the settings, changing it to 5/2.4, 5 neither worked. I changed other things and nothing has gotten it to be visible. I have restarted the gateway many times and reset our devices, but nothing has worked. 

0
Z
1 month ago
S
ShepBudFirst activity
asked in Other Devices

Change the wireless router password from my phone

How do I Change the wireless router password from my phone  I have called the tech support line and no answer has helped me so far.  What is the pin I am supposed to use because Admin is not working.,..

0
S
1 month ago
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PorkchopFirst activity
asked in Other Devices

Cell Tower issue

I had been getting great signal and cell service at my home till July 1, 2022..  After that I lose internet at times, some text messages go through some dont but I never know which ones do. Sometimes I cant make phone calls and sometimes I cannot receive calls. I have talked to customer service and updates were needed at the tower. So my question, is 7 months a long time to climb a tower and fix a problem? I only have this issue at my house and I can see the tower from my backyard. I have to switch the phone from 5g to LTE to 5g to make it work, somtimes. I’ve been a customer for about 20 years and I ready to switch providers over this issue. I’m in Oxford Michigan any looking for an answer or for someone who can fix a tower.  YouTube doesnt have any tutorials on cell tower repair. Otherwise, I would have climbed up there and fixed it myself. 

0
P
1 month ago
N
NinihonorFirst activity
posted in Other Devices

duda

Buen dia

0
N
1 month ago
T
TamsterFirst activity
asked in Other Devices

Connect Mi-fi 5g pro m3000 Hotspot to mesh network

Is it possible to connect the Mifi 5G Pro to a mesh network?  I have asked Inseego, they have not tested it…. and I have reached out to T-link and they have not tested either.  I connected it to the mesh system and it shows it being a LAN Line, but I can’t connect to it.   Thanks in advance for any help given!

0
T
2 months ago
N
nclandroverFirst activity
asked in Other Devices

smart plugs and switches compatible with 5G Gateway

Looking to purchase smart plugs and smart wall switches that will work with the 5G gateway.  Anyone found any that actually work with 5G wifi??  Tried Broadlink, but apparently does not recognize the T-Mobile 5G frequency.  Help please!

1
F
Pillar
2 months ago
P
PJTFirst activity
asked in Other Devices

down load screen shot

How to upload screen shot of device from old provider

0
P
2 months ago
F
Fire PlannerFirst activity
asked in Other Devices

Print server

Can a USB print server be connected to the Home Internet box?

0
F
2 months ago
J
JosFKirbyFirst activity
asked in Other Devices

Looking for R060 Sim Card

I’m looking for an R060 sim card for a switchbox device. Apparently this is the only version that works. Does anyone have one to sell me, or know where I can buy one?

3
gramps28
Pillar
2 months ago
T
tammyiingFirst activity
asked in Other Devices

portable hotspot device overseas?

I’ll be travelling abroad and I was wondering if anyone knows if tmobile has any devices that can act like a hotspot so I can get internet on the go. I know there are plans with data but data tends to drain my phone’s battery life so I was thinking of getting some portable hotspot device. I’m just not sure how that’ll work because I assume it’ll have to use my data, much like how iphones can become a hotspot when you turn on data. But I was wondering if anyone else knows if there’s anything else on the market.

0
T
2 months ago
W
WibFirst activity
asked in Other Devices

Franklin T9

Which prepaid SIM card is compatible with the Franklin T9?

3
syaoran
Pillar
2 months ago
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