Other Devices

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  • 399 Discussions
  • 1,507 Replies

399 Discussions

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prluebkeFirst activity
asked in Other Devices

How do I get to Voice Mail menu, need to change language to English

I read the T-Mobile instructions for accessing Voiice Mail [ hold 1} but when I key *, I do not get a menu only Spanish.

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20 days ago
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MadMagManFirst activity
asked in Other Devices

Home Internet Port Forwarding working in 2021?

I see a couple threads talking about port forwarding not working and I still can’t seem to get mine working.  Is anyone having any success with new hardware or contacting support?

44
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9 months ago
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bshrtyFirst activity
posted in Other Devices

Whats link multiple msisdns mean

My phone activity says I linked multiple devices msisdn

18
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2 months ago
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sambo92First activity
asked in Other Devices

how do i locate my other phone on my account

i need to locate the other phone thats on my account. how do i do that

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5 months ago
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magenta7828038Rookie
asked in Other Devices

Home Internet - Port Forwarding not working

I received and configured my LTE Gateway, TM-RTL0102 about a week ago. It works almost perfectly. Speeds are solid, both up and down. Only problem is that port forwarding isn't working. I've got the virtual servers configured on the Gateway for my home security cameras and RDP to my office computer, but neither is working. Is this a feature that's not available yet? If not, I might have to hold up on using the service as it's definitely something I'd like to have working, especially the security cameras.

32
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2 years ago
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Alejandro215Rookie
asked in Other Devices

is anyone having network issues with galaxy z fold 3??

after i updated my phone to android 12 my service got so dam bad i wish i dint do it my z fold 3 is slow and the service is patchy and im tired of talking to a rep it seems all i get is a reset your phone and that could help this a 1800 phone i might get rid of it and get the galaxy S22 ultra if this phone does not get any better

128
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1 year ago
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robvsFirst activity
asked in Other Devices

Home Internet- turn off WiFi?

How do I disable the WiFi on the home internet gateway? My plan is to use it only for its hardwired functionality and basically as a modem so that my pre-existing router(s) and equipment plugs in and works free from interference.

9
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2 years ago
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rangerrick337First activity
asked in Other Devices

Home Internet - force firmware update?

We received the new 5G modem for Home Internet and are on the older firmware version 1.2003.03.0143.  Is there anyway to trigger the update? I've heard the new update can greatly speed up the modem but don't know if that's true.

40
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1 year ago
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towens169First activity
asked in Other Devices

im getting an error code reg09 what do i do

im getting an error code reg09 what do i do

24
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3 months ago
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pkgal21First activity
asked in Other Devices

Unable to download group MMS

I have a Pixel XL that was originally Project Fi. I switched to TMobile two weeks ago and my group MMS are not downloading, either on wifi or mobile. Sometimes they come through, other times I have to go to the individual messages and download them. 90% of the time, they fail to download. I've done all the troubleshooting, including resetting the network and creating the new APN from this forum. My husband has the same phone and same network and is not having this issue. The message app also crashes after a few tries at downloading.Google support was not helpful, telling me I can't use wifi for MMS, which is incorrect because I've always used wifi. Plus, it's also happening on data.Below is the APN I have done according to TMobile support doc. Although, my phone does not have a "MMS protocol" option. This helped my phone to be able to receive them more frequently, although, I still have to download them.Android APN settingsOpen the Access Point Names or APNs menu.In Settings, look unde

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3 months ago
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magenta3752133First activity
asked in Other Devices

Unlocked the phone

здравствуйте! заблркирован телефон под вашего оператора, прошу разблокировать его, так как срок контракта с Вами истек.iphone 5s 16gbmodel A1533

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Community Manager
10 months ago
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misquez2009First activity
asked in Other Devices

Change my number

how do I change my number ??

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gramps28
Pillar
10 months ago
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klassicdiorFirst activity
asked in Other Devices

WHEN WILL TMOBILE UPDATE THEIR SETTINGS SO I CAN BE ON THE PHONE FOR MORE THAN 4 HOURS???

AT&T , Verizon etc .. actually know what "unlimited calls nd text are" this 4 hour limit is very "Limited". I just would like to know when a change is going to be made. It's annoying to be talking on the phone and have it hang up after 4 hourrs, and having to constantly call back. i understand when this was first implemented it was to prevent "ghost calls" but it's annoying and shouldnt be that hard to fix. Or that big of a problem smh. And i already know responses such as "not that many people talk on the phone for more than 4 hours " or "just hang up and call again" but ... it is very inconvenient .i Just feel like if its unlimited It should be, and i pay my bill every month like everyone else, so even if everyone doesnt talk on the phone for more than 4 hours. For us customers that do, i think there should be an option, cus i mean they literally update everything else. So Why not this??‌

14
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2 years ago
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ShivasIronsRookie
asked in Other Devices

Unable to connect Chamberlain garage door opener via 5g internet

Working through multi vendor solution to enable MyQ app to successfully connect to Tmobile home internet.  After long trouble shooting with Tmobile and Chamberlain, determined port 8883 is closed and the myq server connection requires an open 8883 port.  Neither vendor is being responsive with a solution.  

56
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1 month ago
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Pdigiovanni2First activity
asked in Other Devices

Inseego M2000 Doesnt Work For Gaming on 5G

I was told the 5G inseego MiFi 2000 would work with anything and would allow me to play Xbox One on it. I ended up connecting with my phone and laptop but unable to do so with my Xbox. I ended up messaging inseego because I thought it was an inseego issue. They replied to me saying this:  “Hello,The issue you are seeing is a result of some backend network handling changes made on the T-Mobiles side for their 5G network. Forcing the M2000 to 4G only is a possible fix for the issue while it is being worked out. This can be done with the following steps.First, on a device connected to the M2000 open a browser and navigate to 192.168.1.1Once you land on this page sign-in in the top right corner. (By default the admin password will be the same as the default WiFi password if it has not been updated)Go to Settings > Advanced, the page you land on after clicking Advanced should be the Network tab, locate Network Mode Selection, change this from Auto to LTE/UMTS, save the changes at the bot

32
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1 year ago
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dopealopeFirst activity
asked in Other Devices

Factory Reset on Home Internet Router?

It was working when I received it, and than I changed some settings to try and integrate into my network. I must have screwed something up, because I can no longer get to the admin page. I decided to reset the device to factory settings by using the reset button. I hold it for 5 seconds, per directions, and the 3 lights flash red and the unit reboots. However, when it is back up and running, the default password does not work, and the password I set for the 5ghz network does. And even though I can connect to the wireless network, I cannot access the admin page, or even the internet. How do I do a hard reset on the device or what am I missing?

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1 year ago
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Simond101First activity
asked in Other Devices

T-Mobile home internet signal booster? Any tricks?

Who's using a booster, what booster works best, do boosters work with T-Mobile home internet? I only have two bars and my download speeds average around 26 to 36 but my upload speeds are horrible at only 1.2 upload. Is there any kind of tricks that I'm missing to increase the speeds and to get a better signal? Thank you in advance

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6 months ago
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BffRookie
asked in Other Devices

“This network is blocking encrypted DNS traffic”

This morning I noticed that when my iPad and iPhone connect to the WiFi signal from my 5G High Speed Gateway (the silver trash can) they warn me that “This network is blocking encrypted DNS traffic.” It goes on to state that internet traffic on the network may be monitored and recorded by other devices on the same network.I have an Eero router connected to the gateway by ethernet and configured in bridge mode to serve as an access point. When I connect to that WiFi signal I do not get the same warning message. I have already:(1) rebooted the gateway several times(2) done a factory resetAnother odd symptom — which may or may not be related — is that it continues to show a warning on the LCD for “modem storage overload.”  I noticed this a few days ago, but it has not been resolved by the reboots or the factory reset. There are no text messages in the device.   

3
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Pillar
1 year ago
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montana1929First activity
asked in Other Devices

Timex Smartwatch won't turn o n

About family connect timex watch: the watch shut itself off. We charged it, but the charger light stays red. We have not been able to turn it on. When I check the app, it says the watch/phone is 83% charged. Has anyone experienced this? The unit is 4 months old and still in  very good condition. Thanks in advance.

7
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2 years ago
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myleslzFirst activity
asked in Other Devices

T-Mobile Home Internet LTE Router Connection Issue

I received my LTE router in the mail a few days ago and everything seems to be working just fine service wise. However, I am having issues with connecting specific devices to the router and logging into the router itself via the IP address and using the user name and password stated. Device issue: I seem to not be able to connect my Ring Doorbell to the T-Mobile LTE Router. I have tried it many times, followed the help guide for the router and the Ring doorbell several times as well without success. Has anyone else or T-Mobile tested the connection of a ring doorbell to the T-Mobile Home Internet LTE router?Logging in: I have typed in the IP address, entered the user name and password MANY times and it always says "login failed!". Should I hard reset the router? I wanted to try and avoid this as it took me about 2 hours to connect all my devices the first time and would love to avoid that.Thanks,-Myles

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1 year ago
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magenta10432546First activity
asked in Other Devices

screen replacement cost with 360 protection

Does anyone know how much is is to replace a screen on the S10 with the 360 protection?

3
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1 year ago
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mrdonnyvFirst activity
posted in Other Devices

Can I port another phone number to an already activated sim card?

Can I port another phone number to an already activated sim card?

6
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1 year ago
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kmvaughan03First activity
asked in Other Devices

Ring Doorbell 3 cannot connect to my Tmobile 5G hotspot.

I just got my 5G Mifi Hotspot from Tmobile today and am having the same issue. All other devices including a Ring Flood Light connect, but the Ring Doorbell 3 errors while trying to connect. it flashes the left side lights after trying to connect to the wifi. so it’s not authentication or lack of signal. I’m not sure what the issue is. i’ve tried setting up 2.4 and 5.0 separately. I tried DMZ and assigning an IP to the doorbell. i tried connecting to guest hoping it’s less firewall security. I tried disabling IPV6. I tried assigning channels to both 2.4 and 5.0. Nothing works. I have no issues having the doorbell connect to an ATT hotspot that I have for work without having to configure or change any settings.I’ve made sure both the ring doorbell and tmobile 5G hotspot have latest software installed. Any ideas on what the issue could be? Thanks in advance

7
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2 years ago
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bethfiorucciFirst activity
asked in Other Devices

Tracking on Alcatel go flip?

I just bought my elderly father a go flip phone. A smart phone is too complicated for him. Is there anyway for me to track him with this device??

2
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3 years ago
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Mandi101First activity
asked in Other Devices

home internet connected but no internet

I just got my grey home internet tower today and I plugged it in and set it all up but when I connect my phone and firestick it says connected but no internet. How do I fix that? The tower says I have excellent service.Thank you 

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syaoran
Pillar
2 years ago
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