Can someone help me understand why my payment is not going through?

Hi,

I had the same issue. I think I solved the problem, but that will be confirmed tomorrow. These are the steps I took:

• Buy a “T-Mobile Prepaid refill card” at a convenience store or pay in cash at a T-Mobile store. Due to my urgency, I bought an e-card (electronic card) from target that was sent to my email within 10 minutes. I paid with my credit card.
•  Look for the Pin number and enter it in your account. You have two options for that:
  • Call 1 877 778 2106 and follow the prompts to enter the pin number
  • In “My T-Mobile”,  “payment summary” you will find an option on the right that says “redeem refill card”.
• After that you will find that amount in your “ Available service balance”, which will be used on the date of your renewal, but that is the part that I will confirm tomorrow.

I hope it helps.

Mahana